Firstmark Recovery Specialist II - Remote Start date 10/26/2026

Nelnet; Lincoln (NE); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K

Paid time off

Job summary

Nelnet is seeking candidates for a collection-focused role in Lincoln, NE area. The position involves contacting borrowers by phone, mail, and email to arrange payment plans and address delinquencies. Strong negotiation and communication skills are essential, with skip-tracing and data updates as core duties.

Pay starts at $15.75/hour with potential commission up to $1,250 per month; schedule is Monday–Friday, 11:30 a.m. to 8:00 p.m. CST.

Qualifications

• High school degree or equivalent required.
• 2 years customer service, collection and general work experience preferred.

Responsibilities

• Contact borrowers via telephone, mail, and email to establish payment arrangements.
• Negotiate borrower payment plans and resolve past due accounts.
• Perform skip-tracing to locate borrowers and update account information.
• Contribute to process improvements and comply with policy requirements.
• Perform related collection activities and prepare reports as needed.

Skills

Customer focus

Analytical skills

Oral communication

Listening comprehension

Math basics

Attention to detail

PC skills

10 key

Education

High school or equivalent

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.

Job Description Summary

To be considered for this role you must meet the following location requirement:

Lincoln, NE (within a 60 mile radius)

Brownsville, TX (within a 60 mile radius)

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
• Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
• Update demographic and other additional information on borrower accounts via the servicing system
• Perform additional collection activities related to collections documents and reports

Pay: $15.75/hour

#INDFirstmark

Potential to earn commission up to $1250.00 per month

Schedule: Monday-Friday 11:30 a.m. CST- 8:00 p.m. CST

EDUCATION:

High school degree or equivalent required.

EXPERIENCE:

2 year customer service, collection and general work experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Customer focused
• Analytical skills
• Strong oral communication skills
• Listening comprehension, reading comprehension
• Intermediate math
• Attention to detail
• Customer service orientation
• PC skills
• 10 key proficient

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring