Firstmark Customer Service Representative - Start date 10/26/2026

nelnet; Brownsville (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA & FSA

401K / Student loan repayment

Job summary

Nelnet is seeking a customer service representative in Brownsville, TX to respond to borrower inquiries via phone and provide timely follow-up. The role emphasizes accurate data handling within loan servicing systems and contributing to ongoing process improvements.

Commitment to service is essential, with opportunities to assist new colleagues and support customers with outbound outreach as needed.

Qualifications

• High school degree or equivalent required.
• 1 to 3 years of customer service or general office experience preferred.
• Knowledge of student loan servicing systems is a plus.

Responsibilities

• Respond to borrower inquiries via inbound and outbound calls and provide follow-up.
• Update information on loan servicing accounts in systems.
• Contribute to process improvements and maintain data integrity.
• Assist new associates with training needs.
• Contact customers with outbound outreach as appropriate.

Skills

Student loan knowledge

Service excellence

Communication skills

Listening & reading

Teamwork

Attention to detail

MS Office

Business math

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Respond to incoming borrower interactions (inbound & outbound calls) and provided follow-up on inquires as needed.

External candidates must reside within 60 miles of Brownsville, TX to be eligible for this role.

Start Date: 10/26/2026

Training hours : 8:00am - 4:30pm CST In person

Permanent Schedule after Training : 11:35AM-8:05PM CST

Pay rate : $16.00 per hour

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Ensure integrity of date and information
• Update information on accounts in the Loan Servicing and/or consolidation systems.
• Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
• Contact customers on accounts, including outbound customer contact when appropriate.
• Negotiate transactions in accordance with established laws, regulations , and policies,
• Serve as a resource person with them as needed, including assisting new associates with training needs.

EDUCATION:

High school degree or equivalent required.

EXPERIENCE:

1 to 3 year customer service experience and/or general office experience preferred.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

• Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring