Firstmark Recovery Specialist II - Remote Start date 11/02/2026

Nelnet, Inc.; Nebraska; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

401K/Student loan repayment

Life/AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance-based incentive pay

Short/long-term disability

Wellness program

Job summary

Nelnet in Lincoln, NE and Brownsville, TX is seeking a customer-focused collections associate to contact borrowers by phone, mail, and email to establish payment arrangements and rectify delinquencies. You will work within a performance-based environment and contribute to continuous process improvement.

The role requires a high school diploma and about two years in customer service or collections; strong negotiation and communication skills; and basic PC knowledge.

Qualifications

• High school degree or equivalent required.
• 2 years customer service, collection and general work experience preferred.

Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
• Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
• Update demographic and other additional information on borrower accounts via the servicing system
• Perform additional collection activities related to collections documents and reports

Skills

Customer focused

Analytical skills

Strong oral communication

Listening comprehension

Reading comprehension

Intermediate math

Attention to detail

Customer service orientation

PC skills

10 key proficient

Education

High school degree or equivalent

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required.

Job Description Summary

• Lincoln, NE (within a 60 mile radius)
• Brownsville, TX (within a 60 mile radius)

Job Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
• Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
• Update demographic and other additional information on borrower accounts via the servicing system
• Perform additional collection activities related to collections documents and reports

Pay: $15.75/hour

Potential to earn commission up to $1250.00 per month

Schedule: Monday-Friday 11:30 a.m. CST- 8:00 p.m. CST

Education

High school degree or equivalent required.

Experience

2 year customer service, collection and general work experience preferred.

Competencies – SKILLS/KNOWLEDGE/ABILITIES

• Customer focused
• Analytical skills
• Strong oral communication skills
• Listening comprehension, reading comprehension
• Intermediate math
• Attention to detail
• Customer service orientation
• PC skills
• 10 key proficient

Benefits

• medical
• dental
• vision
• HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short- and long-term disability
• robust wellness program

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or [e-mail]. Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.