FirstAlt Operations Rep l

First Student, Inc.; Austin (TX); Sur place; USD 55 000 - 65 000; Plein temps

Résumé du poste

First Student, Inc. is seeking a proactive operations partner to assist in onboarding transportation partners and managing daily trips. You will handle client onboarding, retention, and development, while supporting proposals and negotiations with existing and new customers.

You will also manage staff equipment, monitor regulatory changes, and develop relationships with transportation providers to ensure efficient routes and high service levels across the organization.

Qualifications

• Must have strong customer management and relationship-building skills.
• Experience negotiating with clients and partners is desirable.
• Ability to generate and analyze operational reports.
• Proficiency in professional English communication is required.

Responsabilités

• Assist in onboarding transportation partners and managing daily trips.
• Handle day-to-day customer management including onboarding, retention, and development.
• Support proposals and negotiations with current and new clients.
• Acquire and manage staff equipment and badges for trips.
• Monitor regulatory changes affecting transportation and implement them.
• Develop relationships with local and national transportation providers.
• Coordinate route discussions with local service providers during startup.
• Oversee account operations to meet client expectations and service levels.
• Oversee vehicle maintenance and a large driver/partner pool.
• Collaborate with internal teams to improve service quality and reduce costs.

Connaissances

Customer management

Negotiation

Accounts management

Report creation

English proficiency

Description du poste

Job Description

Major Responsibilities

• Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers
• Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)
• Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations.
• Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.
• Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
• During school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers.
• Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations.
• Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
• Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
• Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing the best customers service to our clients.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, SOP's, and assist in formulating standard practices within FirstAlt.
• Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.

Compensation ranges from $55,000-$65,000 based on experience.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.