Scheduler

First Student, Inc.; Kalamazoo (MI); On-site; USD 34,000 - 37,000; Full time

Job summary

First Student, Inc. is seeking a customer service-focused associate in Kalamazoo, MI. The role runs Monday to Friday, 8:00am-5:00pm, with a pay rate of $17/hr.

You will handle inquiries, monitor policy adherence, enter data accurately, and assist with transportation-related questions while maintaining professionalism and efficiency. Qualifications include a high school diploma, ability to operate a computer, and strong English communication.

Qualifications

• Customer service experience or aptitude for handling inquiries with courtesy and professionalism.
• Ability to enter data accurately and keep within a 1% error margin.
• Proficient in using a computer and basic software.
• Clear English communication, both written and verbal.
• Familiar with standard telephone systems and call center etiquette.

Responsibilities

• Responds to customer inquiries by providing timely and accurate information or directing to supervisor.
• Adheres to company policies and procedures as outlined in manuals.
• Treats customers with courtesy, dignity, and privacy.
• Meets or exceeds performance requirements.
• Performs data entry with minimal errors for transportation and appointment details.
• Documents trip authorization per procedures.
• Keeps up-to-date with policy changes.
• Maintains adherence to work schedule and handles call volume.
• All other duties as assigned.

Skills

Customer service

Data entry

English communication

Telephone etiquette

Computer operation

Education

High school diploma or equivalent

Tools

Telephone system

Job description

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below.

Schedule: Monday through Friday, 8:00am-5:00pm

Pay Rate: $17/hr

Major Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
• All other duties as assigned.

Minimum Education or Certifications Required

• High school diploma or equivalent

Minimum Experience or Skills Required

• Able to operate a computer
• Complete any training requirements
• Communicate clearly in English
• Able to operate standard telephone system
• Exercise business telephone etiquette

Physical Requirements and Working Conditions

• Able to sit for prolonged hours, office type call center environment.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.