First-Year Success Advisor

Waukesha County Technical College; Village of Pewaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Robust benefits package

Generous time off and holidays

ETF retirement system eligibility

Tuition reimbursement/waiver

Job summary

Waukesha County Technical College is seeking a New Student Advisor to guide incoming students through their first semester, connecting them with registration, financial aid basics, and orientation resources. The role emphasizes proactive outreach, relationship-building, and careful documentation within FERPA guidelines.

The position supports the Advising team, offers full-time, benefits-eligible employment, and requires a Bachelor’s degree plus two years of related experience in higher

Qualifications

• Bachelor's degree in Education, Communication, Social Science, Social Services, or related field required.
• Two years of experience in advising, orientation, student services, or first-year experience role in higher education preferred.
• Experience working with FERPA and student records is desirable.

Responsibilities

• Manage an assigned caseload of new students during their first semester, providing proactive outreach, registration support, and orientation to college resources and expectations.
• Provide guidance on initial course selection, placement, financial aid basics, and program requirements during the first-semester transition period.
• Identify students showing early signs of risk through the early alert protocol and apply intervention methods to address attendance, academic, or personal barriers.
• Build rapport quickly with new students to establish trust and engagement during a high-stakes transition period.
• Execute the warm handoff process transitioning each student to their ongoing Advisor as their first semester concludes.
• Coordinate with Admissions, Financial Aid, and Orientation staff to ensure a consistent new-student experience.
• Maintain accurate case management records and documentation in compliance with FERPA.
• Participate in college-wide orientation, retention, and first-year experience initiatives as assigned.
• Maintain current professional knowledge of first-year experience and retention theory through professional education and activities.

Skills

Registration knowledge

Financial aid basics

Academic program requirements

Rapport building

Communication skills

Time management

Case management systems

Team collaboration

Education

Bachelor's degree in Education, Communication, Social Science, Social Services, or related field

Job description

Waukesha County Technical College is seeking a New Student Advisor to guide incoming students through their first semester, connecting them with registration, financial aid basics, and orientation resources. The role emphasizes proactive outreach, relationship-building, and careful documentation within FERPA guidelines.

The position supports the Advising team, offers full-time, benefits-eligible employment, and requires a Bachelor’s degree plus two years of related experience in higher