First-Year Onboarding & Success Navigator

umiami; Coral Gables (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

University of Miami is seeking a dedicated Transitional Guide to support onboarding and first-semester planning for new undergraduates. You will educate students on policies, procedures, and campus systems, helping them navigate academic pathways and university resources with care.

You will partner with Cane Navigators and campus units to ensure a holistic, student-centered experience from deposit through initial registration, while maintaining FERPA-compliant practices and high satisfaction

Qualifications

• Bachelor's degree is required.
• Minimum of 1 year of advising, counseling and/or customer service experience preferred.
• Any relevant education, certifications and/or work experience may be considered.

Responsibilities

• Provide onboarding and student success services to incoming first-year students.
• Serve as primary contact for assigned students during onboarding cycle.
• Guide students through changing majors when it involves two schools/colleges.
• Use tools and technology to manage onboarding and document interactions in student systems.
• Achieve unit benchmarks, customer service standards, and daily productivity metrics.

Skills

Relationship building

Communication

Interpersonal skills

Attention to detail

Stress management

Follow instructions

Team collaboration

Education

Bachelor's degree

Tools

EAB Navigate

Job description

University of Miami is seeking a dedicated Transitional Guide to support onboarding and first-semester planning for new undergraduates. You will educate students on policies, procedures, and campus systems, helping them navigate academic pathways and university resources with care.

You will partner with Cane Navigators and campus units to ensure a holistic, student-centered experience from deposit through initial registration, while maintaining FERPA-compliant practices and high satisfaction