First Shift Operator

Prattwhitney; Springfield (VA); On-site; USD 68,900 - 131,100; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid time off

Job summary

Prattwhitney is seeking an Operator in Springfield, Virginia to join a mission-critical Operations and Sustainment team. You will work collaboratively with engineers and customers, perform troubleshooting, and restore operations for technical anomalies.

Candidates must possess a Bachelor’s degree in a STEM field, have at least 2 years of relevant experience, and must have active U.S. government security clearance. The role offers a competitive salary and comprehensive benefits package.

Qualifications

• Minimum of 2 years of prior relevant experience.
• Active U.S. government‑issued security clearance (TS/SCI with Poly).
• Familiarity with technical documentation.

Responsibilities

• Provide Tier 1 and Tier 2 troubleshooting for technical system anomalies.
• Coordinate with engineers for restoring operations.
• Assist in system upgrades and monitor network performance.

Skills

Linux commands

Customer support

Teamwork

Communication

Education

Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM)

Job description

About the Role

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. RTX seeks an Operator to join a high‑performing Operations and Sustainment team, embedded on‑site with customer presence, for a system considered mission critical by the government.

What You Will Do

• Work with operators, data managers, Raytheon engineers, subcontractors, peers, customers, and product vendors to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
• Identify anomalies and restore operations or coordinate with senior engineers for action.
• Assist with installing upgrades, monitor systems and network performance, initiate troubleshooting, and collaborate with other organizations.
• Follow existing operational policies and procedures, troubleshoot hardware, software, and operating system issues, and escalate application problems to support teams.

Qualifications

• Typically requires a Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 2 years of prior relevant experience.
• Active and transferable U.S. government‑issued security clearance (TS/SCI with Poly) is required prior to start date; U.S. citizenship is required.
• Experience with Linux commands.
• Prefer Security+ certification and experience in the Intelligence Community (IC).
• Familiarity with technical documentation and comfort performing normal duties collocated with the customer and other operations center residents.
• Proven ability in strong customer support, teamwork, good communication, and detailed problem tracking for system reports.

What We Offer

• Salary range: USD 68,900 – 131,100.
• Benefits including medical, dental, vision, life insurance, short‑term and long‑term disability, 401(k) match, flexible spending accounts, employee assistance program, parental leave, paid time off, and holidays.
• Potential eligibility for annual short‑term and/or long‑term incentive compensation programs based on level and agreement coverage.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable state or federal protected class. RTX provides affirmative action employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.