Second Shift Operator

Prattwhitney; Springfield (VA); On-site; USD 68,900 - 131,100; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with matching contributions

Paid time off

Job summary

Prattwhitney is seeking an Operator to join a high-performing team focusing on mission-critical systems for the U.S. government. Responsibilities include troubleshooting technical anomalies, maintaining system performance, and assisting with upgrades.

The ideal candidate will have a Bachelor’s degree in STEM, 2 years of relevant experience, and a transferable U.S. government-issued security clearance. Benefits include medical insurance, 401(k), and paid time off.

Qualifications

• Minimum of 2 years of relevant experience.
• Active government-issued security clearance (TS/SCI with polygraph) required.
• Strong teamwork and detailed problem-tracking capabilities.

Responsibilities

• Provide Tier1 and Tier2 troubleshooting for system anomalies.
• Maintain the environment by identifying anomalies and restoring operations.
• Assist with installing upgrades and monitoring system performance.

Skills

Linux commands

Customer support

Communication

Problem tracking

Education

Bachelor’s degree in STEM

Tools

Technical documentation

Security+ certification

Job description

Overview

RTX seeks an Operator to join a high‑performing Operations and Sustainment team, embedded on‑site with customer presence, for a mission‑critical system managed by the U.S. government. The role focuses on ensuring 24×7 operations and troubleshooting technical anomalies.

Responsibilities

• Work collaboratively with operators, data managers, engineers, subcontractors, peers, customers and vendors to provide Tier1 and Tier2 troubleshooting for system anomalies.
• Maintain the environment by identifying anomalies, restoring operations, and collaborating with senior engineers as needed.
• Assist with installing upgrades, monitor system and network performance, initiate troubleshooting, and coordinate with other organizations.
• Follow existing operational policies and procedures; troubleshoot hardware, software, and operating‑system issues.
• Escalate application problems to support teams and track detailed system reports.
• Execute additional duties as required while collocated with the customer and other operations‑center residents.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, or Mathematics (STEM) or equivalent experience.
• Minimum of 2years of relevant experience.
• Active, transferable U.S. government‑issued security clearance (TS/SCI with polygraph) required before start date; U.S. citizenship mandatory.
• Proficiency with Linux commands and familiarity with technical documentation.
• Preferred: Security+ certification, experience in the Intelligence Community (IC).
• Strong customer‑support skills, excellent communication, teamwork, and detailed problem‑tracking capabilities.

Compensation

Salary range: $68,900 – $131,100 per year, based on experience and role responsibilities.

Benefits

• Medical, dental, and vision insurance
• Life, short‑term, and long‑term disability coverage
• 401(k) with matching contributions and flexible‑spending accounts
• Paid time off, holidays, parental leave, and employee assistance program
• Potential eligibility for annual incentive programs and employee‑referral bonus

EEO Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other applicable protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.