First-Response Tech Support Pro — SaaS & HealthTech

Global Healthcare Services Inc; El Paso (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Global Healthcare Services Inc is seeking a dedicated technical support specialist to be the first responder for customer issues, handling 25–40 tickets a day across chat, email and phone.

You will resolve tickets quickly and clearly, document escalations when needed, and contribute to knowledge base and help center articles to improve self-service.

This role focuses on SaaS/health-tech product support with SLA-driven resolutions and ongoing product improvement through ticket trend reporting.

Qualifications

• 1+ years in technical or helpdesk support.
• Ability to learn products quickly.
• Experience with ticketing systems.

Responsibilities

• Troubleshoot and resolve tickets within SLA.
• Escalate complex issues with documentation.
• Maintain help-center articles and macros.
• Track recurring issues and report trends.
• Reproduce bugs and attach logs or screenshots to escalations.
• Suggest product improvements based on ticket patterns.
• Contribute to the internal knowledge base.

Skills

Technical support

Customer service

Fast learner

Ticketing systems

Tools

Ticketing systems

Job description

Global Healthcare Services Inc is seeking a dedicated technical support specialist to be the first responder for customer issues, handling 25–40 tickets a day across chat, email and phone.

You will resolve tickets quickly and clearly, document escalations when needed, and contribute to knowledge base and help center articles to improve self-service.

This role focuses on SaaS/health-tech product support with SLA-driven resolutions and ongoing product improvement through ticket trend reporting.