Personal Banker

Firstiowa; Waverly (IA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pre-tax flexible spending accounts

Life insurance

Disability insurance

401k/ESOP with employer match

Paid holidays

Paid vacation time

Paid sick time

Wellness program

Job summary

First Bank is seeking a Personal Banker in Iowa to deliver exceptional customer service, open and maintain customer accounts, and originate loans. You will guide customers in choosing financial products to meet goals such as purchasing a car or home improvements, while building relationships with existing customers.

Ideal candidates have a high school diploma, 2+ years of customer service experience, and are NMLS registered or eligible.

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Must be NMLS registered or eligible to be NMLS registered.
• Previous banking experience and a 2-year degree in business, finance, or related field preferred.

Responsibilities

• Provide timely, quality customer service in response to questions, concerns and requests.
• Open, close and transfer accounts (checking, savings, CDs, IRAs, business, etc.).
• Assist with maintenance of a wide variety of accounts.
• Issue debit cards and handle disputes.
• Cross-sell bank products and deepen customer relationships.
• Assist customers through loan applications, document prep and closing.
• Support other bank activities as needed.

Skills

Customer service

Cross selling

Loan origination

NMLS registration

Communication skills

Confidentiality

Education

High school diploma

2-year degree in business/finance

Tools

NMLS system

Job description

Does helping customers meet their financial goals sound like something you would enjoy? If so, the Personal Banker position with First Bank would be a great fit for you. As a Personal Banker, you will provide excellent customer service, open and maintain customer accounts, and originate loans for customers. By pairing customers with the financial products and services they need you will help them meet their diverse financial goals such as purchasing a car, making home improvements, or making paying monthly bills not so much of a chore.

Duties include:

Accounts:

• Provide timely and quality customer service in responding to questions, concerns, and requests.
• Open, close and/or transfer accounts of all types including but not limited to checking, savings and certificates of deposit, retirement accounts (IRA's), business accounts, funeral escrows, and estate accounts.
• Input or assist with maintenance on a large variety of accounts.
• Debit cards issuance, lookup, and processing of disputes.

Cross selling:

• Bring up and discuss bank products and services that may be beneficial with customers or prospective customers.
• Help to deepen banking relationship with existing customers and solicit prospects to the bank.
• Refer customers and prospective customers to other areas/departments of the bank.

Loan Origination:

• Work with customers through the loan application process including gathering relevant information, pulling credit reports, preparing loan documents, closing the loan, and preparing it for workflow. Loan types include car, personal, holiday, time certificate secured, overdraft protection, home improvement, home equity and home equity lines of credit.
• Responsible for collection process of past due loans. Making direct contact with customers on the status of their loan, preparing the necessary document for repossession, knowing the process and timing of cure notices for loan.

Other:

• Responsible for ensuring customer service is provided in a high-quality manner.
• As part of our overall team of bank employees, this position may be requested to assist in the support of other bank activities and areas.
• Other duties as assigned.

To be best prepared for this position, excellent customer service and communication skills as well as confidentiality are a must. In addition, problem solving and prioritization skills will help you excel. You must have at least a high school diploma, 2 years of customer service experience and currently be NMLS registered or eligibility to be NMLS registered. Previous banking experience and a 2-year degree in business, finance or related field are preferred but not required.

Hours are Monday - Friday 8am-5pm and rotating Saturday schedule 8:30am-11am (11 per year).

First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.

EOE, including disability/vets