First Party Collector

Altus Receivables Managment, Inc.; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company matching

18 days paid time off

Job summary

Altus Receivables is seeking First Party Collectors for a remote/telecommute role. You will contact debtors by phone, email or mail, negotiate payments and arrange settlements while upholding compliance and quality standards.

You will work with clients, sales and peers to resolve disputes, review documents, and escalate when needed. Applicants should have collections or customer service experience, strong communication, and proficient computer skills. Competitive hourly pay plus monthly bonus.

Qualifications

• Experience in collections, sales, telemarketing or customer service preferred.
• Proficiency with Microsoft Office; Excel preferred.
• Strong attention to detail and goal orientation.
• Ability to de-escalate adverse situations.
• Excellent written and verbal communication.

Responsibilities

• Negotiate payment in full or secure a payment arrangement.
• Place daily calls to customers on behalf of our client.
• Create a sense of urgency on non-paying debtors.
• Work closely with Client Support Representative to resolve disputes.
• Maintain a positive attitude.
• Remain respectful to debtors & peers.
• Strong work ethics and integrity.
• Prioritize time management.
• Remain professional at all times.
• Meet/exceed monthly phone, activity & fee quotas.
• Dependability

Skills

Interpersonal skills

Communication skills

Organizational skills

Basic Math

Tools

Salesforce

Job description

Altus Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.

Altus Receivables is seeking First Party Collectors as we continue to grow our team! First Party Collectors collect payments or communicate/resolve issues from debtors. The collector will collaborate with clients, sales and peers on delinquent accounts. The primary role is to contact debtors by phone, mail or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation.

*This position is a Remote/Telecommute position*

Job Responsibilities:

• Negotiate payment in full or secure a payment arrangement
• Place daily calls to customers on behalf of our client
• Create a sense of urgency on non-paying debtors
• Work closely with Client Support Representative to resolve disputes
• Maintain a positive attitude
• Remain respectful to debtors & peers
• Strong work ethics and integrity
• Prioritize time management
• Remain professional at all times
• Meet/exceed monthly phone, activity & fee quota’s
• Dependability

Job Requirements:

• Collections, sales, telemarketing, customer service or call center experience preferred
• Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred
• Critical Thinker
• Basic Math and Writing skills
• SalesForceexperience is a plus
• Strong attention to detail and goal-oriented
• Ability to de-escalate adverse situations
• Strong interpersonal, communication, and organizational skills
• Dependability

Compensation and Benefits:

• $13-15 p/h plus monthly bonus up to $500 (DOE)
• Benefit package with health, dental, vision, life, and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
  We look forward to you joining our team!!

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.