First Opportunity Program: Parking and Dock Agent (variable hour)

Oregon Metro; Oregon (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Oregon Metro is seeking Parking and Dock Agents for the Oregon Convention Center. You will greet, coordinate vehicle access, and assist vendors, exhibitors, decorators, staff and clients to create a welcoming environment for all visitors.

Join a growing team focused on improving back-of-house operations, coordinating traffic flow, and maintaining accurate records. The role requires flexibility to work evenings, weekends and holidays.

Qualifications

• Prior experience in a parking/traffic control role.
• Ability to work evenings, weekends, and holidays.
• Able to maintain confidentiality.
• Strong communication in writing and speaking.

Responsibilities

• Keeps traffic moving smoothly using flagging procedures.
• Directs vehicles to bay doors and exhibit halls.
• Reminds exhibitors to unload quickly and park.
• Verifies exhibitor IDs at doors.
• Maintains facility policies and safety with poise.
• Performs data entry for Check In scheduling.
• Prepares and maintains reports and records.

Skills

Traffic flagging

Record-keeping

Customer service

Communication

Teamwork

Data entry

Schedule adherence

Tools

Fax machine

Photocopier

Computer

Scanner

Printer

Calculator

Job description

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota.

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Parking and Loading Dock department of the Oregon Convention Center is looking for Parking and Dock Agents to greet and coordinate the use of services for vendors, exhibitors, decorators, staff and clients. You will work with a team of talented and diverse individuals who are all focused on creating a welcoming environment for everyone visiting and exhibiting at the Convention Center.

The Parking and Loading Dock department provides logistical coordination of all vehicle access and back of house use. We are an experienced team of professionals building a new department to improve the exhibitor and client experience during back of house service. This role is paramount to our success. Offering a unique opportunity to join a growing team as we develop operational processes together.

As the Parking and Dock Agent you will

• Keeps traffic moving smoothly and efficiently in and out of the building with the use of traffic flagging procedures, ensures vehicles do not block access points and driveways
• Monitors and directs traffic to the proper bay doors.
• Reminds exhibitors to quickly unload and move their vehicles to a parking space before setting up booths.
• Verifies exhibitor IDs at the rollup or pedestrian doors located on the loading dock.
• Directs exhibitors to their assigned exhibit halls.
• Provides firm direction to maintain facility policies and procedures while maintaining poise and calm during difficult interactions; ensures safe practices are followed by all exhibitors.
• Becomes acquainted with emergency procedures in order to respond correctly, should an accident occur.
• Collaborates and communicates with Parking and Dock team, as necessary.
• Performs data entry for Check In scheduling.
• Prepares and maintains various reports, records and systems. Maintains electronic files and recording keeping systems.

Attributes for success

• Knowledge of traffic flagging procedure, guiding and redirecting traffic in a safe manner.
• Knowledge of basic functions of manual and electronic record-keeping systems.
• Skill in establishing and maintaining effective working relationships with co-workers and the public.
• Skill in operating office equipment, including fax machine, photocopier, computer, calculator, scanner and printer.
• Ability to use word processing and spreadsheet software.
• Ability to perform data entry and retrieval.
• Ability to accurately perform clerical and account record-keeping duties.
• Ability to work independently and as a team member.
• Ability to communicate effectively, both orally and in writing.
• Ability to troubleshoot and provide quality customer service.
• Ability to work assigned schedule and exhibit regular and predictable attendance.
• Ability to work evenings, weekends and holidays.
• Ability to maintain confidentiality.
• Ability to perform essential duties and responsibilities.
• Ability to perform (with or without a reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application