First Opportunity Program: Parking and Dock Agent (variable hour)
City of Santa Fe Springs
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Benefits offered by this job
Job summary
Metro’s Parking and Loading Dock team at the Oregon Convention Center is hiring Parking and Dock Agents to greet vendors, coordinate service access, and keep traffic moving smoothly during events.
This role requires flexibility for evenings, weekends, and holidays. A high school diploma or GED and at least one year of related experience are required, along with First Aid/CPR, AED, and Fire Extinguisher training within six months.
Qualifications
- High school diploma or GED required, plus one year of related experience, or an equivalent combination of education and experience.
- Must possess or obtain First Aid/CPR, AED, and Fire Extinguisher training within six months of employment.
Responsibilities
- Greet and coordinate services for vendors, exhibitors, decorators, staff and clients.
- Direct traffic to appropriate bays and ensure access points remain clear.
- Verify exhibitor IDs and direct exhibitors to assigned halls.
- Maintain records and prepare reports related to Check-In scheduling.
- Uphold facility policies and provide quality customer service.
Skills
Education
Tools
Job description
This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit www.oregonmetro.gov/fota.
Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.
The Parking and Loading Dock department of the Oregon Convention Center is looking for Parking and Dock Agents to greet and coordinate the use of services for vendors, exhibitors, decorators, staff and clients. You will work with a team of talented and diverse individuals who are all focused on creating a welcoming environment for everyone visiting and exhibiting at the Convention Center.
The Parking and Loading Dock department provides logistical coordination of all vehicle access and back of house use. We are an experienced team of professionals building a new department to improve the exhibitor and client experience during back of house service. This role is paramount to our success. Offering a unique opportunity to join a growing team as we develop operational processes together.
- Keeps traffic moving smoothly and efficiently in and out of the building with the use of traffic flagging procedures, ensures vehicles do not block access points and driveways
- Monitors and directs traffic to the proper bay doors.
- Reminds exhibitors to quickly unload and move their vehicles to a parking space before setting up booths.
- Verifies exhibitor IDs at the rollup or pedestrian doors located on the loading dock.
- Directs exhibitors to their assigned exhibit halls.
- Provides firm direction to maintain facility policies and procedures while maintaining poise and calm during difficult interactions; ensures safe practices are followed by all exhibitors.
- Becomes acquainted with emergency procedures in order to respond correctly, should an accident occur.
- Collaborates and communicates with Parking and Dock team, as necessary.
- Performs data entry for Check In scheduling.
- Prepares and maintains various reports, records and systems. Maintains electronic files and recording keeping systems.
- Knowledge of traffic flagging procedure, guiding and redirecting traffic in a safe manner.
- Knowledge of basic functions of manual and electronic record-keeping systems.
- Skill in establishing and maintaining effective working relationships with co-workers and the public.
- Skill in operating office equipment, including fax machine, photocopier, computer, calculator, scanner and printer.
- Ability to use word processing and spreadsheet software.
- Ability to perform data entry and retrieval.
- Ability to accurately perform clerical and account record-keeping duties.
- Ability to work independently and as a team member.
- Ability to communicate effectively, both orally and in writing.
- Ability to troubleshoot and provide quality customer service.
- Ability to work assigned schedule and exhibit regular and predictable attendance.
- Ability to work evenings, weekends and holidays.
- Ability to maintain confidentiality.
- Ability to perform essential duties and responsibilities.
- Ability to perform (with or without a reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
- High school diploma or General Equivalency Diploma (G.E.D), and
- One year of directly related experience, or
- Any combination of experience, education and training which provides the equivalent scope of knowledge, skills and abilities necessary to perform the essential job duties.
Must possess or have the ability to obtain and maintain the following certifications within the first six months of employment.
- First Aid/CPR certification
- AED certification
- Fire Extinguisher training
These are variable-hour positions with no guaranteed hours and no fixed schedule. Work opportunities are based on business needs, event schedules, and weather conditions. Scheduling opportunities are generally greater for employees who can provide broader availability, including evenings, weekends, and holidays.
- Work is generally performed inside the facility and outside of the facility at the loading dock and outside in the loading areas and at times exposed to inclement weather with frequent interruptions and irregularities in the work schedule.
- Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be required.
- Incumbents may be required to lift, pull, and carry up to 25 pounds.
If this statement is true for you, then you may be ineligible to apply
If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.
- Previous experience working for a parking service provider.
- Previous experience working at a stadium, public venue or theater.
- Previous experience working on a loading dock.
- A complete online application
- Answer to supplemental question
- Initial review of minimum qualifications
- In‑depth evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Testing/assessments (if applicable)
- Reference check
The rate of pay for this position is $23.97 per hour. This position is eligible for overtime and is represented by AFSCME 3580 union. It is classified as a Parking and Dock Agent.
Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.
Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.
Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
Positions designated as "hybrid telework", meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.
This position is eligible for these benefits:
- Paid sick leave
- Paid parental leave
- Full contribution to Oregon PERS retirement if eligible and qualified.
- No-cost TriMet Hop Pass
- Employee Assistance Program
Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first‑time home buying and ownership counseling.
Some variable hour positions are represented by a union and have additional benefits. View union contracts here.
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