First NYC Customer Success Manager — Retention Lead

NABIS; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Nabis is seeking a Customer Success Manager in New York to own retention for a dedicated portfolio of New York brand partners. You will be the trusted long-term contact after onboarding and drive platform adoption, with the BAM handling expansion.

Ideal candidates have 3+ years in customer success or account management, strong English communication, and solid CRM/data skills; you will shape the CSM function as it scales.

Qualifications

• 3+ years in customer success, account management, or B2B relationships.
• Proven retention metric ownership in a B2B or CS role.
• Strong written and verbal English communication for reviews.
• Proficiency with CRM platforms; quick to learn new tools.
• Solid understanding of order management and billing basics.
• Hands-on data proficiency to pull and structure data.

Responsibilities

• Develop tailored success plans for each account, mapping platform capabilities to business goals.
• Drive product adoption post-onboarding and remove engagement barriers.
• Serve as long-term contact for partners after handoff from Partnerships.
• Monitor partner health signals and conduct regular business reviews.
• Manage a portfolio focused on long-term retention and partnership growth.
• Coordinate with Product, Operations, and Sales to resolve issues and build playbooks.

Skills

Customer success

Account management

B2B relationship mgmt

English communication

CRM proficiency

Data fluency

Tools

Salesforce

HubSpot

Gainsight

Zendesk

Job description

Nabis is seeking a Customer Success Manager in New York to own retention for a dedicated portfolio of New York brand partners. You will be the trusted long-term contact after onboarding and drive platform adoption, with the BAM handling expansion.

Ideal candidates have 3+ years in customer success or account management, strong English communication, and solid CRM/data skills; you will shape the CSM function as it scales.