First-Line Tech Support & Customer Care

Traka (Assa Abloy); Salt Lake City, Northern (UT, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

HID Global is seeking a Customer Support Agent in Salt Lake City, UT to provide first-line assistance via phone, email, and tickets. You will troubleshoot Windows OS, guide users on product usage and site navigation, and document all interactions in our CRM.

You’ll support IdenTrust customers and related products, maintaining security standards while helping resolve issues promptly. The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced environment with a

Qualifications

• High school diploma or GED required; related coursework preferred.
• 0–2 years in call center, customer service or tech support.
• Excellent English communication; strong listening and rapport-building.
• Basic desktop tools knowledge; Windows OS familiarity; browsers.

Responsibilities

• Answer inbound calls, emails, and online tickets with empathy and accuracy.
• Troubleshoot Windows OS and browser issues; guide product usage and site navigation.
• Document interactions in CRM/ticketing system and ensure quality data entry.
• Meet performance metrics and collaborate with teams to improve outcomes.

Skills

Customer service

Technical support

Education

High School Diploma/GED

Associate degree or higher preferred

Tools

CRM/ticketing systems

Remote troubleshooting tools

Job description

HID Global is seeking a Customer Support Agent in Salt Lake City, UT to provide first-line assistance via phone, email, and tickets. You will troubleshoot Windows OS, guide users on product usage and site navigation, and document all interactions in our CRM.

You’ll support IdenTrust customers and related products, maintaining security standards while helping resolve issues promptly. The role emphasizes strong communication, problem-solving, and adaptability in a fast-paced environment with a