FIRST IMPRESSIONS COORDINATOR

Milestone Church; Haslet (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Milestone Church's Haslet Campus is seeking a First Impressions Coordinator to lead hospitality teams and create a warm, organized welcome from arrival to departure. You will recruit, train, and schedule volunteers for Greeters, Hospitality, Ushers, and Parking teams, and manage onboarding in Planning Center Online (PCO) and Rock RMS to ensure consistent guest care.

Collaborate with campus staff to keep guest flow smooth and friendly.

Qualifications

• 3+ years of related work experience.
• Align with Milestone Church vision and faith statement.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects in a dynamic environment.
• Strong communication and interpersonal abilities.

Responsibilities

• Oversee guest experience and campus hospitality across teams.
• Recruit, train, schedule, and support First Impressions volunteers.
• Maintain volunteer follow-up systems and coordinate with ministries.
• Communicate schedules and needs with volunteers and staff.

Education

3+ years related work experience

Tools

Planning Center Online (PCO)

Rock RMS

Job description

First Impressions Coordinator

First Impressions Coordinator

Full-time

• Haslet Campus

Job Vision

The First Impressions Coordinator creates a warm, welcoming, and organized experience for guests and members from arrival to departure. This role leads hospitality-related volunteer teams to ensure that every person feels seen, valued, and guided while on campus.

Core Responsibilities

Guest Experience & Hospitality

• Ensure a friendly, welcoming atmosphere throughout the campus
• Oversee Greeters, Hospitality, Prayer, Ushers, Facilities, and Parking & Safety teams
• Ensure guests are acknowledged, assisted, and connected to next steps
• Monitor campus flow, signage, and accessibility for guests of all ages

Volunteer Leadership

• Recruit, train, schedule, and support First Impressions volunteers (Step 1, Step 2)
• Manage volunteer onboarding and scheduling in Planning Center Online (PCO) and Rock RMS
• Provide clear expectations and encouragement for volunteers
• Lead pre-service huddles/check-ins as needed
• Build a culture of excellence, kindness, and teamwork

Systems and Coordination

• Maintain systems for volunteer follow-up and connection
• Coordinate with other ministry areas (Next Gen, Security, Pastoral Staff)
• Prepare weekly service needs (building, materials, name tags, signage, golf carts, etc.)
• Evaluate and improve the guest experience through feedback and observation

Communication and Collaboration

• Serve as point of contact with Central Facilities (PCO room scheduling for porter service, HVAC, etc.)
• Partner with campus leadership to align with church vision
• Communicate clearly with volunteers and staff regarding schedules and needs
• Support holidays, special events, and high-attendance services

Traits of a Great Candidate

• Must align with the vision and values of Milestone Church, in accordance with its mission (Reaching People, Building Lives) and Statement of Faith.
• Goal-oriented with excellent relational skills.
• Exceptional organizational skills and attention to detail.
• Ability to independently manage and monitor work, maintaining focus and high-quality standards in a dynamic environment.
• Proven reliability and dependability, including regular attendance and punctuality.
• Ability to work collaboratively within a team, interacting with other departments and ministries as needed.
• Ability to deal with change, delays, and unexpected events.
• Proven ability to maintain confidentiality.
• Ability to handle multiple projects effectively.
• Driven to find solutions that meet complex needs.
• Strong communication and interpersonal abilities with a heart for serving people.
• Comfortable with technology and eager to learn new systems.

Education And Experience

• Related work experience of 3+ years.
• A combination of education and experience may be acceptable.