Guest Experience & Discipleship Coordinator

chapelpointe; Hudsonville (MI); On-site; Full time

Job description

Vision

Transformed Followers of Jesus – Passionately Responding to God – Rooted in Prayer and the Bible – Equipping Disciples

Purpose

The Connections Coordinator supports the Next Steps Director by executing connection strategies and coordinating volunteer teams, systems, and environments that help people move from guest to fully engaged disciple. This role ensures every person experiences a welcoming environment, clear next steps, and opportunities to engage in worship, biblical community, and serving.

Job Responsibilities

Culture of Connection & Hospitality

• Coordinate and support first impressions teams (greeters, ushers, hospitality center)
• Create welcoming and spiritually aware environments where people feel seen, known and valued
• Execute guest follow-up processes to ensure consistent and meaningful connection
• Support the Next Steps Class through logistics, communication, and follow-up
• Ensure every guest and attender is given a clear next step toward deeper engagement

Connection Pathways & Systems

• Implement systems that move people within guest → attending → connecting → serving → growing
• Assist individuals in discovering their spiritual gifts and connecting to ministry teams
• Help facilitate connections into next steps (small groups and biblical community)
• Maintain and utilize church management systems to track engagement and next steps
• Monitor and communicate engagement data to support ministry decisions

Volunteer Coordination & Development

• Recruit, schedule, and support volunteers across connection environments
• Collaborate with ministry leaders to identify and meet volunteer needs
• Help place individuals in serving roles aligned with their spiritual gifts
• Encourage, support, and celebrate volunteers to cultivate a healthy, mission-minded culture

Ministry Coordination & Support

• Assist the Next Steps Director in executing connection strategies and ministry initiatives
• Work alongside Connection Coordinators across campuses to ensure consistent support for Central services
• Coordinate logistics and communication for Next Steps-related environments and events
• Support cross-ministry collaboration to ensure alignment in connection and discipleship pathways
• Help ensure consistency across all connection environments and experiences

Personal Expectations

• An authentic and passionate Christian walk
• A servant-leader who reflects the humility and attitude of Christ
• Consistent personal habits of prayer, Bible study, and giving
• Demonstrates a lifestyle consistent with the teaching of Scripture
• Embraces Chapel Pointe’s Statement of Faith, Constitution, Vision, and Core Values

Qualifications

• 1–3 years of ministry or equivalent volunteer experience
• Strong organizational, administrative, and communication skills
• Highly relational and able to connect people into community
• Ability to manage systems, details, and multiple priorities effectively