Guest Service Coordinator

The Cove Church; Mooresville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive health insurance

403(b) retirement plan

Generous paid time off

Flexible work environment

Professional development opportunities

Employer-paid life insurance

Short-term disability coverage

Global missions trip opportunity

Job summary

A community-focused church in Mooresville is seeking a Guest Services Coordinator to create welcoming environments for guests, lead a dedicated team, and develop personal evangelism opportunities. The ideal candidate will possess strong organizational skills and a passion for connecting with people. Join us to make a meaningful impact in our church and community.

Qualifications

• Experience in guest services or customer experience.
• Ability to develop and lead a diverse team.
• Strong communication and organizational skills.

Responsibilities

• Create a welcoming environment for guests.
• Lead and develop guest service team members.
• Handle scheduling and inventory management.

Skills

Customer experience creation

Effective communication

Team development

Event organization

Adaptability

Job description

Join Our Team at The Cove Church

At The Cove Church, we are a community of believers committed to fulfilling the Great Commission by Introducing our friends to Jesus, Learning to follow Him, and Celebrating His presence in our lives. As a member of our team, you'll play a vital role in advancing God's Kingdom and impacting lives for eternity. If you're passionate about serving and growing in your faith while making a difference, we'd love to hear from you.

Why Work at The Cove?

• Meaningful Work: Be a part of something bigger than yourself. Every role here is vital to our mission to Introduce our friends to Jesus, Learn to follow Him, and Celebrate His presence in our lives.
• Faith-Focused Culture: Your faith is celebrated here. We offer a supportive environment for personal spiritual growth with opportunities for prayer, Bible study, and mentorship.
• Collaborative Team: Work alongside passionate, talented individuals who are committed to reaching people for Christ. We follow a centrally supported multi-campus model and work together every step of the way.
• Growth Opportunities: We invest in our team members’ development, offering opportunities for training, mentorship, and advancement to help you thrive professionally and spiritually.

Employee Benefits:

• Health & Wellness: Comprehensive health insurance options, including medical, dental, and vision coverage, to support you and your family’s well-being.
• Retirement Plan: A 403(b) plan with employer match to help you plan for the future.
• Paid Time Off: Generous paid time off (PTO) policy for rest, vacation, and personal days to ensure you maintain a healthy work-life balance.
• Flexible Work Environment: Many positions offer flexible scheduling.
• Professional Development: Regular opportunities for continued education and growth, including leadership training, conferences, and seminars. monthly all-staff meetings, and quarterly all-staff conferences.
• Life Insurance: Employer-paid life insurance coverage to provide financial security for you and your family in the event of an unforeseen circumstance.
• Short-Term Disability: Coverage for short-term disability to support you during a temporary illness or injury, ensuring you have peace of mind when life’s challenges arise.
• Global Missions: All staff members have the opportunity to participate in one global missions trip each year without using PTO.
  

What We’re Looking For

• Passionate Individuals: People who have a heart for God and a desire to make a difference in the lives of others.
• Team-Oriented: We value collaboration, creativity, and humility. Our ideal candidates work well with others and contribute positively to a unified team culture.
• Team-Builder:We are committed to developing others. By constantly recruiting, training, and developing team members to see them succeed in where God has called them to be.
• Adaptability & Initiative: We thrive in a fast-paced environment where innovation is encouraged and change is part of the journey.
• Faith & Vision: We seek individuals who align with our mission to serve others and support our church's vision of transformation and outreach.

Here is the job description for the role:

Summary: The Guest Services Coordinator is all about creating compelling environments where people feel welcome and open to experiencing God’s Truth. This experience starts the moment a guest steps onto the parking lot, all the way to taking a seat in the auditorium. A passion for welcoming and connecting with people and mobilizing the hundreds of team members it takes to create a compelling guest services environment is necessary for success in this role. Possess a desire to move and align individuals from interested to invested in a serving opportunity. All this is to live out our mission as a church to Introduce our friends to Jesus, Learn to follow Him, and celebrate His Presence in our lives.

Expectations

• Build relationships - Create partnerships, build trust, share ideas and accomplish work.
• Develop People - Help others become more effective through expectation and coaching.
• Lead change - Embrace change and set goals that align with our vision.
• Inspire others - Encourage others through positivity, vision, confidence, challenges and recognition.
• Think critically - Gather and evaluate information that leads to smart decisions.
• Communicate clearly - Share information regularly and concisely.
• Create accountability - Hold yourself and your team responsible for performance.

Primary Responsibilities

• 
  Experience in how to create a great customer experience to inspire repeat attendance
• 
  Possess a natural ability for creating engaging environments and events with big picture perspective
• 
  Excels at effective communication, a champion of organization, and refines details for optimal guest service experience
• 
  Enjoy organizing project, tasks, and events engaging team members and staff support
• 
  Scheduling, ordering supplies, and maintaining inventory at reasonable levels without waste or excess
• 
  Strategic in recruiting, developing, and retaining team members specific to Guest Services & Next Steps
• 
  Intimate knowledge of all on campus ministries and proficiency in utilizing our next steps process to move individuals from

interested to invested

• 
  People development must be a passion in order to engage a diverse team and encourage the team to serve with high

energy and commitment.

• 
  Maintain accurate records of all team members, team groups, etc. in The Rock and ensure that team leaders have the most

up to date information.

• Weekly Time Allocation (40 hours): Weekend Service - 20%, Meetings - 10%, Training/Development - 40%, Relational Equity

- 30%

Personal Responsibilities

• Live a life worthy of the calling as taught in Ephesians 4
• Demonstrated follower of Jesus Christ as described in 1 Timothy
• Develop personal evangelism opportunities within and outside of the church
• Faithfully tithing consistently at least 10% of all personal income to God’s work through The Cove Church
• Adhere to and encompass the qualities and characteristics required of The Cove Church employees, as defined by the Policies and Procedures Handbook