First-Contact System Support Analyst

Tristar Insurance; California (MO); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Tristar Insurance is seeking a System Support Analyst to provide high-quality technical assistance to ensure operational efficiency. The role involves managing support tickets, performing technical troubleshooting, and ensuring seamless user experience.

The ideal candidate should have proven experience in technical support, strong communication abilities, and a focus on operational metrics. This position offers an opportunity to contribute to the internal knowledge base and suggest improvements for system functionality.

Qualifications

• Proven experience in technical support or system analyst roles.
• Strong troubleshooting skills and the ability to analyze system logs.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve support tickets within established response time targets.
• Perform deep‑dive technical troubleshooting to identify root causes of system issues.
• Ensure accurate and comprehensive escalations to Level 2 or Development teams.

Skills

Technical support experience

Troubleshooting skills

Excellent communication skills

Analytical skills

Knowledge base contribution

Job description

Tristar Insurance is seeking a System Support Analyst to provide high-quality technical assistance to ensure operational efficiency. The role involves managing support tickets, performing technical troubleshooting, and ensuring seamless user experience.

The ideal candidate should have proven experience in technical support, strong communication abilities, and a focus on operational metrics. This position offers an opportunity to contribute to the internal knowledge base and suggest improvements for system functionality.