System Support Analyst

Amergis Healthcare Staffing; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Amergis Healthcare Staffing is seeking a System Support Analyst I to assist offices with the implementation and use of multiple systems, including Vision, eRecruit, MaximCare mobile, Telephony, and Maxim Web Clock. You will respond to tickets and help prevent recurring issues through trend analysis.

The role emphasizes strong customer service, teamwork, and detailed problem solving, with the ability to communicate effectively with supervisors, coworkers, and clients across a healthcare staffing

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in the IT/Healthcare industry/staffing or field support.
• Ability to analyze system and process related issues and offer solutions.
• Strong customer service and communication skills required.

Responsibilities

• Supports multiple stakeholders on a range of systems (Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock).
• Troubleshoots and resolves tickets submitted timely.
• Analyzes ticket trends and reports weekly.
• Reeducates system users as appropriate.
• Informs key stakeholders of potential issues related to errors and trends.
• Contributes to projects that will prevent questions, problems, and tickets.
• Provides great customer service to our business partners.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Education

Bachelor's degree

Tools

Windows XP Professional

Microsoft Office

Job description

The System Support Analyst I is responsible for supporting all offices on the implementation and use of
multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes
ticket trends and recommends solutions to prevent questions and issues.
Essential Duties And Responsibilities

• Supports multiple stakeholders on a range of systems (Including but not limited to Vision,
• eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
• Troubleshoots and resolves tickets submitted timely
• Works with other team members in order to escape issues that couldn’t be resolved
• Reports on ticket trends weekly
• Reeducates system users as appropriate
• Informs key stakeholders of potential issues related to errors and trends
• Contributes to projects that will prevent questions, problems, and tickets
• Provides great customer service to our business partners
• Performs other duties as assigned/necessary
  

Minimum Requirements

• Bachelor’s Degree or equivalent experience required
• Experience in the IT/Healthcare industry/staffing/recruiting or field support
• Ability to analyze system and process related issues and offer solutions
• Strong customer service and communication skills required
• Must be able to work effectively as part of a team while maintaining a strong attention to detail
• Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
• Office suite software programs, internet usage, and learning program design systems and software
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required