First-Contact IT Support Specialist

Veriipro; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Veriipro is seeking an IT Support Specialist in New York, NY. The role involves managing L1 incidents and service requests, providing first-contact resolution for end-user issues, and ensuring a positive user experience. Applicants should have a bachelor's degree and a minimum of 1 year experience in IT support or a similar role.

The position requires familiarity with ITSM tools like ServiceNow and a strong understanding of IT infrastructure. Join a fast-paced environment dedicated to excellent service!

Qualifications

• Minimum 1 year experience in IT support or technical help desk.
• Familiarity with IT systems and service management tools.
• Ability to work in SLA-driven environments.

Responsibilities

• Manage L1 and L1.5 incidents and service requests from intake to resolution.
• Provide first-contact resolution for end-user issues.
• Track, monitor, and close tickets within SLA timelines.

Skills

Service desk / IT support / technical help desk

Communication skills

Customer service skills

Education

Bachelor’s degree in IT, Computer Science, Business, or related field

Tools

ServiceNow

MS Office

Windows OS

Job description

Veriipro is seeking an IT Support Specialist in New York, NY. The role involves managing L1 incidents and service requests, providing first-contact resolution for end-user issues, and ensuring a positive user experience. Applicants should have a bachelor's degree and a minimum of 1 year experience in IT support or a similar role.

The position requires familiarity with ITSM tools like ServiceNow and a strong understanding of IT infrastructure. Join a fast-paced environment dedicated to excellent service!