First-Class Server: Guest Experience Pro

Paradies Na; Grand Rapids (MI); On-site; USD 17,000 - 28,000; Full time

Job summary

Paradies Lagardere in Grand Rapids, MI seeks a friendly server to provide First Class service to guests and partners. You will present menus, answer questions, make suggestions, and ensure accurate order delivery while handling payments and POS transactions.

The role requires a high school diploma or GED, strong customer service, effective communication, multitasking, and the ability to work varied shifts. Alcohol service and food safety knowledge are essential.

Qualifications

• High School diploma or GED required.
• Experience handling money and a POS system.
• Able to work varied shifts in a 7/365 team environment.
• Excellent customer service and communication skills.
• Self-starter with ability to multitask.
• Ability to adapt to changing priorities.
• Clear concise communication with team and guests.
• Reading, writing and mathematics proficiency.
• Physical ability to lift 25 lbs and stand for long periods.

Responsibilities

• Exceed First Class Service standards with every guest.
• Present menu, answer questions and make suggestions.
• Process POS transactions quickly and accurately.
• Know all specials, liquor, beer, wine, and desserts.
• Build guest loyalty through training and selling.
• Maintain clean, organized work environment.
• Support seating, answering phones, stock and cleanup.
• Respond to guest concerns and follow up.
• Ensure responsible service of alcohol.
• Comply with food safety laws and regulations.

Skills

Customer service

Communication

Multitasking

Adaptability

Reading/Writing/Math

Cash handling

POS experience

Education

High School diploma or GED

Tools

Point of Sale system

Job description

Paradies Lagardere in Grand Rapids, MI seeks a friendly server to provide First Class service to guests and partners. You will present menus, answer questions, make suggestions, and ensure accurate order delivery while handling payments and POS transactions.

The role requires a high school diploma or GED, strong customer service, effective communication, multitasking, and the ability to work varied shifts. Alcohol service and food safety knowledge are essential.