Firearms Retail Outfitter: Customer Experience Pro

Sportsman's Warehouse; Yuma (AZ); On-site; USD 18,000 - 23,000; Part time

Job summary

Sportsman’s Warehouse is seeking a part-time Outfitter to deliver outstanding in-store service and build a welcoming environment for all customers. The role emphasizes greeting customers, sharing product knowledge, and handling transactions accurately.

You’ll assist with stocking, merchandising, inventory, and store upkeep while supporting seasonal transitions and promotions. The position requires flexibility for evenings, weekends, and holidays, and offers growth within a customer-focused

Qualifications

• Deliver exceptional customer service by greeting customers, identifying their needs, providing product recommendations, and creating a welcoming shopping experience.
• Demonstrate product knowledge across multiple departments to assist customers with merchandise selection and answer questions accurately.
• Process customer purchases, returns, exchanges, and other transactions accurately while following company policies and cash handling procedures.
• Maintain merchandising standards by stocking shelves, facing product, rotating merchandise, building displays, installing signage, and ensuring the sales floor is clean, organized, and visually appealing.
• Receive, unload, verify, and process incoming freight while ensuring inventory accuracy and timely replenishment of merchandise.
• Assist with backroom organization, inventory management, cycle counts, price changes, and maintaining accurate stock levels.
• Operate material handling equipment and safely move merchandise throughout the store in accordance with company safety policies (as authorized and trained).
• Maintain department cleanliness and ensure aisles, displays, and work areas remain safe and free of hazards.
• Support seasonal merchandise transitions, promotional events, store resets, and special projects as assigned.
• Collaborate with fellow Outfitters and leadership to meet sales, customer service, operational, and inventory goals.
• Follow all company policies, safety procedures, loss prevention standards, and applicable federal, state, and local regulations.
• Maintain regular and reliable attendance, work a flexible schedule including evenings, weekends, and holidays, and perform other duties as assigned to support the needs of the business.

Responsibilities

• Deliver exceptional customer service and greet customers.
• Demonstrate product knowledge across departments.
• Process purchases, returns, exchanges accurately.
• Maintain merchandising standards and displays.
• Receive, verify, and process incoming freight.
• Assist with inventory management and stock counts.
• Operate material handling equipment safely.
• Maintain clean, safe, and organized store areas.
• Support seasonal transitions and store resets.
• Collaborate with Outfitters and leadership to meet goals.
• Follow policies and safety procedures.
• Maintain a flexible schedule including evenings, weekends, and holidays.

Skills

Customer service

Product knowledge

Cash handling

Merchandising

Inventory management

Safety compliance

Teamwork

Job description

Sportsman’s Warehouse is seeking a part-time Outfitter to deliver outstanding in-store service and build a welcoming environment for all customers. The role emphasizes greeting customers, sharing product knowledge, and handling transactions accurately.

You’ll assist with stocking, merchandising, inventory, and store upkeep while supporting seasonal transitions and promotions. The position requires flexibility for evenings, weekends, and holidays, and offers growth within a customer-focused