Firearms Industry CSR - Flexible Schedule & Impact

Primary Arms, LLC; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Primary Arms, LLC is seeking a Customer Service Associate to join our Houston office. The CSR will act as a liaison, providing product and service information, answering questions, and resolving customer issues across calls, emails, and chats.

The role emphasizes accurate order handling and collaboration with supervisors and management to ensure satisfaction. The ideal candidate demonstrates a patient, professional, and courteous approach, with knowledge of the firearms industry and a commitment

Qualifications

• Experience in customer service or call center environment.
• Ability to communicate clearly via phone, email, and chat.
• Comfort working with multiple tools to resolve customer inquiries.

Responsibilities

• Answer customer phone calls, emails, and chats and service orders.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team leads and managers to resolve issues and elevate concerns.

Skills

Customer service mindset

Communication skills

Attention to detail

Multitasking

Problem solving

Team collaboration

Tools

NetSuite

PrimaryArms.com

Manufacturer websites

Job description

Primary Arms, LLC is seeking a Customer Service Associate to join our Houston office. The CSR will act as a liaison, providing product and service information, answering questions, and resolving customer issues across calls, emails, and chats.

The role emphasizes accurate order handling and collaboration with supervisors and management to ensure satisfaction. The ideal candidate demonstrates a patient, professional, and courteous approach, with knowledge of the firearms industry and a commitment