Firearms Customer Care Specialist

Kentucky Gun Co; Bardstown (KY); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health Insurance provided

Paid vacation

Competitive wages

Zusammenfassung

Kentucky Gun Co in Bardstown, KY is seeking a customer service oriented professional to support order processing and inquiries in a full-time role.

You will handle phone and email inquiries, resolve billing questions, and work with sales to address customer needs while maintaining accurate records.

Candidates should be proficient with POS systems, Microsoft Office, and multi-tasking in a fast-paced environment, with a commitment to courteous service.

Qualifikationen

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Ability to handle high-volume calls and maintain accuracy.

Aufgaben

• Provide prompt customer service via phone and email.
• Resolve billing inquiries and sales opportunities.
• Research, prioritize, and resolve customer issues in a timely manner.
• Maintain documentation of customer inquiries and responses for future reference.
• Route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.

Kenntnisse

POS systems

Microsoft Office

Typing

Multi-tasking

Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Kentucky Gun Co in Bardstown, KY is seeking a customer service oriented professional to support order processing and inquiries in a full-time role.

You will handle phone and email inquiries, resolve billing questions, and work with sales to address customer needs while maintaining accurate records.

Candidates should be proficient with POS systems, Microsoft Office, and multi-tasking in a fast-paced environment, with a commitment to courteous service.