Fire & Water Disaster Restoration Technician

ServiceMaster Clean of Fraser Valley; Wilmington (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Holiday Pay

Paid Time Off

401K Matching

Bonuses & Commission

Paid Training

Growth Opportunities

Job summary

ServiceMaster Restoration of Wilmington is seeking compassionate, detail-oriented restoration technicians to assess damaged properties, clean and replace materials, and sanitize completed homes. The role includes working indoors and outdoors on both residential and commercial sites, requiring physical effort and strict safety adherence.

You will communicate effectively with homeowners, explain job specifications, and perform customer service duties while maintaining safety standards.

Qualifications

• High school graduate or equivalent.
• Valid Driver’s License and satisfactory driving record.
• Strong communication, listening, and interpersonal skills.
• Strong problem solving and customer service skills.
• Ability to prioritize activities and meet deadlines.
• Ability to read and follow product label usage instructions.

Responsibilities

• Assessing damaged properties to see what can be saved.
• Cleaning and storing damaged contents until they can be returned to the home.
• Removing and replacing damaged materials, such as wallboards, lumber, and carpets.
• Handling issues caused by fire or water damage, including drying out the area and removing mold.
• Sanitizing structural features that can be saved.
• Communicating in-person with homeowners, explaining job specifications, and performing other customer service duties.
• Adhering to personal safety standards by wearing the appropriate protective gear and using the right equipment.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service

Prioritization

Education

High school diploma

Job description

ServiceMaster Restoration of Wilmington is seeking out motivated individuals who posses a positive attitude and are dedicated to and take pride in their work. ServiceMaster has a fun, friendly, and family-like work environment with a "work hard, play hard" mentality. ServiceMaster offers many benefits, including: Health, Dental, Vision, and Life Insurance, Holiday Pay, Paid Time Off, 401K w/ Company Matching, Bonuses & Commission, Paid Training, and Opportunities for Growth.

Salary depends on experience. Salary range listed is for entry-level applicants.

Position Overview

We are looking for compassionate, detail-oriented individuals to join our team as a restoration technician. The responsibilities of the restoration technician include assessing damaged properties to see what can be saved, cleaning damaged properties, removing and replacing damaged materials, and sanitizing the restored homes. To be successful as a restoration technician, you should have a keen understanding of safety gear and have excellent communication skills and social awareness. This position will require working indoors and outdoors in various settings; residential and commercial work sites. Physical effort is needed to endure working in extreme conditions, lifting and adjusting heavy objects, and working with materials that could potentially cause injury or illness. A typical work-week is eight (8) hour workdays, five (5) days per week with some weekend and on-call work as needed.

Job Responsibilities

• Assessing damaged properties to see what can be saved.
• Cleaning and storing damaged contents until they can be returned to the home.
• Removing and replacing damaged materials, such as wallboards, lumbar, and carpets.
• Handling any issues caused by fire or water damage, including drying out the area and removing mold.
• Sanitizing structural features that can be saved.
• Communicating in-person with homeowners, explaining job specifications, and performing other customer service duties.
• Adhering to personal safety standards by wearing the appropriate protective gear and using the right equipment.

Job Requirements

• High school graduate or equivalent.
• Valid Drivers’ License and satisfactory driving record.
• Strong communication, listening, and interpersonal skills.
• Strong problem solving and customer service skills.
• Ability to prioritize activities and meet deadlines.
• Ability to read and follow product label usage instructions.

Physical Demands and Working Conditions

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Respirators, which are used in certain situations, must be able to seal to your face.
• Ability to work Inside and Outside, such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.