Fire Truck Project Lead - Customer Liaison & Delivery

E-One; Ocala (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

E-ONE in Ocala, FL is seeking a dedicated Customer Service Liaison to independently oversee the build of custom fire trucks, from early design discussions through final delivery, coordinating between sales, engineering and manufacturing.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a cross-functional environment. A high school diploma and 3+ years of customer service experience are preferred.

Qualifications

• High School diploma or equivalent.
• 3+ years' work experience in customer service.
• Customer service liaison experience
• Intermediate knowledge of Order Detail Sheets / Sales Layout-Drawings
• Proficiency in Microsoft Office
• Strong organizational skills and the ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Experience working in a cross-functional environment, especially with design and production teams.
• Attention to detail and commitment to delivering quality customer service
• Understanding of DOT and OSHA regulations
• Excellent problem-solving ability
• Open-minded about new technologies and cloud-based systems.

Responsibilities

• Review incoming orders for completeness and conformance to established requirements (NFPA/ULC)
• Facilitate prebuild meetings with dealers and customers with staff support.
• Resolve engineering order review questions with dealers.
• Coordinates and participates in final inspections and delivery of units with dealers and customers.
• Reviews change orders for completeness, accuracy, and conformance with established company requirements, with staff support as needed, while performing associated clerical duties.
• Coordinates communications concerning orders among the dealer, customer, sales, engineering, production, purchasing and finance personnel.
• Inspects unit before dealer and customer arrive for final inspection to ensure build accuracy.
• Interacts with a variety of customers, which can include interaction with other departments, managers, customers, vendors, etc.
• Perform or assist with any operations, as required or directed, to maintain workflow or respond to production requirements.

Skills

Customer service liaison

Microsoft Office

Organizational skills

Communication

Cross-functional experience

Problem solving

Cloud-based systems

Attention to detail

DOT regulations

OSHA regulations

Education

High School diploma or equivalent

Tools

Microsoft Office

ERP/Sales Systems

Job description

E-ONE in Ocala, FL is seeking a dedicated Customer Service Liaison to independently oversee the build of custom fire trucks, from early design discussions through final delivery, coordinating between sales, engineering and manufacturing.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a cross-functional environment. A high school diploma and 3+ years of customer service experience are preferred.