Fire Sprinkler Service Manager: Growth, Safety & Leadership

Johnson Controls

Brecksville (OH)

On-site

USD 76,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and commission /-b

Paid vacation, holidays, and sick time

401(k), medical, dental, and vision

Extensive training opportunities

Zero Harm safety focus

Company vehicle

Job summary

Johnson Controls is seeking a Fire Sprinkler Service Supervisor to lead the Sprinkler Service Department in the assigned territory, balancing customer satisfaction, team performance, safety, and financial results.

You will coordinate service delivery for water-based sprinkler systems, review blueprints, grow bookings, coach technicians, and ensure EH&S compliance. NICET II and 7+ years of relevant experience preferred; benefits include a competitive salary, paid time off, and a company vehicle.

Qualifications

7+ years of experience with water-based fire sprinkler systems (wet, dry, pre-action) including hydrants and backflows.
3–5 years of supervisory or management experience with revenue and margin responsibility.
NICET Level II in Water-Based Systems or higher.
Strong leadership, organizational, and team-building skills.
Excellent verbal and written communication abilities.
Ability to multitask, prioritize and meet deadlines in a fast-paced environment.
Customer-focused mindset with experience in high-volume service environments.
Ability to work with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications.
Ability to lift and carry equipment up to 60 pounds, climb ladders and scaffolding, and operate lifts up to 40 feet or higher with PPE.

Responsibilities

Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and receivables/collections.
Own departmental P&L with responsibility for revenue growth, margin performance, and profitability.
Implement plans and processes to meet corporate goals and maximize market potential across service segments.
Drive new service bookings and growth within existing customer accounts.
Maintain strong customer relationships from engagement through service execution and contract fulfillment.
Ensure service commitments and contractual obligations are consistently met.
Resolve customer concerns related to service quality, scheduling, billing, and collections.
Hire, train, organize, and develop technicians and support staff into a high-performing team.
Set fair technician territories and workloads to optimize productivity and response times.
Coach performance, identify training needs, and support growth in technical skills, sales awareness, customer service, and product knowledge.
Participate in technician ride-alongs to evaluate safety compliance, productivity, performance, and technical capability.
Enforce Johnson Controls corporate safety programs and EH&S policies.
Ensure safety training is current, thorough, and documented for all employees.
Conduct or support workplace accident investigations and corrective actions as required.
Support servicing and troubleshooting of wet, dry, and pre-action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems.
Review construction blueprints, diagrams, and specifications to support job execution and compliance.
Approve time reports, service documentation, and operational reports.
Coordinate schedule changes, discrepancies, and field issues with dispatch and management.
Maintain safe, clean, and organized work areas and ensure proper use, storage, and security of tools, vehicles, and equipment.
Work alternate shifts, weekends, and rotational on-call coverage as required.