Fire Sprinkler Manager

Impact Fire Services, LLC; Greensboro, Northern (NC, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Impact Fire Services, LLC is seeking a Service Manager in Greensboro, NC to lead the service and inspections divisions. You will work with the GM to develop financial and operational goals, manage contracts, forecast labor, and drive customer service excellence while ensuring safety and compliance with industry codes.

The ideal candidate has 3+ years in operational management in fire protection or related services, NICET training, strong communication, and proficiency in Microsoft Office.

Qualifications

• Minimum 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
• NICET or equivalent training from manufacturers or institutions; working knowledge of NFPA 72.
• Established knowledge of all product lines and services offered by Impact Fire Services.
• Competency with the Microsoft Office Suite and the ability to quickly learn the Company's information systems applications.
• Experience with or skills needed in designing, implementing, and maintaining safe working procedures.
• Strong written and verbal communication skills.
• The ability to perform physical activities outlined in the accompanying physical requirements checklist.
• A four-year college degree in management or business administration or comparable experience.

Responsibilities

• Develop financial and operational goals for service and inspections divisions with the General Manager and other managers.
• Implement plans and processes to meet district goals and maximize market potential.
• Manage new contracts and renewal of existing contracts.
• Forecast labor and schedule to optimize division operations and personnel efficiency.
• Set productivity goals for technical and administrative staff.
• Ensure inventory controls for materials needed for scheduled repairs and deficiencies.
• Aim to achieve monthly revenue and cost control goals and address budget variances.
• Lead staff to provide high levels of customer service.
• Learn and ensure compliance with applicable industry codes.
• Protect company assets and perform other tasks as assigned.

Skills

Licensing & codes

Operational management

NICET training

NFPA 72 knowledge

Fire protection knowledge

Microsoft Office

Communication skills

Physical ability

Professional appearance

Budgeting & cost control

Education

4-year college degree in management or business administration

Tools

Microsoft Office Suite

Job description

NATURE OF POSITION:

This position is a local service & inspections management position that reports to General Manager. The Service Manager will be responsible for ensuring a safe working environment for technical personnel, and ensuring personnel are properly trained.

RESPONSIBILITIES:

• Work with the General Manager and other managers to develop financial and operational goals for service and inspections divisions
• Implement plans, programs, and processes developed to meet or exceed district goals and objectives maximizing market potential.
• Manage new contracts and renewal of existing contracts or contract work.
• Consistently & accurately complete labor forecasting and scheduling, to ensure the effective operation of the Divisions and the efficiency of personnel.
• Establish productivity goals for technical and administrative employees that support and compliment the tactical priorities of the Divisions.
• Ensure appropriate inventory and inventory controls for materials needed for scheduled repairs and deficiencies.
• Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies
• Lead the technical and administrative personnel in providing a high level of customer service
• Learn and ensure compliance with all applicable industry codes
• Protect the company's assets
• Perform any other tasks assigned by the General Manager or Managing Member

REQUIREMENTS:

• Possess any necessary licensing and certification required by National, State and Local codes.
• Minimum 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
• NICET or equivalent training from manufacturers or institutions. Working knowledge of NFPA 72.
• Established knowledge of all product lines and services offered by Impact Fire Services.
• Competency with the Microsoft Office Suite and the ability to quickly learn the Company's information systems applications.
• Experience with or skills needed in designing, implementing, and maintaining safe working procedures.
• Strong written and verbal communication skills.
• The ability to perform physical activities outlined in the accompanying physical requirements checklist.
• Strong work ethic and professional appearance.

In addition to the above, the most desirable candidate will have:

• A four-year college degree in management or business administration or comparable experience
• Industry licensing or certification of competency with fire alarms and commercial sprinkler systems