Service Manager

Allied Fire Protection; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Allied Fire Protection in Nashville, TN, seeks a Service Manager to oversee all service and inspection activities, monitor revenue and productivity, and drive continuous process improvement.

You will coordinate with Premier Accounts, develop pricing for inspectors and service sales, lead weekly meetings, and mentor a team while delivering risk assessments and maintaining safety standards.

Qualifications

• High School Diploma or equivalent required.
• Some secondary education desirable.
• Intermediate skills in Microsoft Word and Excel.
• 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems.
• 5+ years of experience in Business Management.
• 2+ years of experience in direct profit and loss responsibility.
• 5+ years of fire sprinkler sales and/or service, preferred.
• Experience with fire alarm and suppression systems, preferred.

Responsibilities

• Oversee all service and inspection processes.
• Monitor revenue, gross margin, and productivity metrics.
• Grow and manage alarm/extinguisher/suppression service and inspection business.
• Oversee audits and improve work instructions for integrity.
• Coordinate with Premier Accounts for customer needs.
• Provide risk assessment training to staff.
• Develop and update sales pricing for inspectors and service sales.
• Manage service sales budget and resources with CEO.
• Drive process improvements to increase productivity and profitability.
• Travel to other offices for support as needed.
• Lead weekly team meetings.

Skills

Self-motivated

Communicative

Team leadership

Training & planning

Integrity & organization

Independent & collaborative

Adaptability

Education

High School Diploma or Equivalent

Some secondary education desirable

Tools

Microsoft Word

Microsoft Excel

Job description

SERVICE MANAGER

• Oversee all service and inspection processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to inspection sales
• Assist in the growth of alarm/extinguisher/suppression service and inspection business
• Oversee audits and work instructions improvement process to insure integrity and relevance
• Seek out opportunities for multi-office service premier or national accounts
• Coordinate service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to service and inspection employees
• Develop/augment/update sales pricing program for inspectors and service sales
• Assist in preparation of service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Travel to other offices for support with premier or national accounts
• Perform other duties as assigned by executive management or CEO
• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First
• Start each meeting with a Safety Topic
• Complete Monthly Jobsite Visits/Observations
• Hold team accountable for all Safety Initiatives
• Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
• Timely Review and Sign Off on Reports
• Active, Inactive, Greater than 50% Profitability
• Liens and Notices
• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
• Ensure Inventory Control measures are in place for department
• Ensure multiple bids for Material Purchasing optimization
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Overhead Review – semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Be an Expert on Every Aspect of Your Business/Department
• Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
• Operations – Labor/Productivity, Materials Purchasing
• Administration
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

SERVICE MANAGER

Job Responsibilities Include But Are Not Limited To

• Oversee all service and inspection processes
• Monitor and report on metrics involving revenue, gross margin, and productivity
• Develop/implement/continuously improve process to convert installation clients to inspection sales
• Assist in the growth of alarm/extinguisher/suppression service and inspection business
• Oversee audits and work instructions improvement process to insure integrity and relevance
• Seek out opportunities for multi-office service premier or national accounts
• Coordinate service operations with Premier Accounts to ensure that customer needs are being met
• Ensure that risk assessment training is delivered to service and inspection employees
• Develop/augment/update sales pricing program for inspectors and service sales
• Assist in preparation of service sales budget and resources analysis with CEO
• Propose ways to leverage technology and process improvement to increase productivity and profitability
• Travel to other offices for support with premier or national accounts
• Perform other duties as assigned by executive management or CEO

Expectations

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First
• Start each meeting with a Safety Topic
• Complete Monthly Jobsite Visits/Observations
• Hold team accountable for all Safety Initiatives
• Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
• Confirm required payment terms on open jobs
• Timely Review and Sign Off on Reports
• Active, Inactive, Greater than 50% Profitability
• Liens and Notices
• Track and Ensure Profitability of Department
• Oversee Change Order Management
• Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
• Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.
• Ensure Inventory Control measures are in place for department
• Ensure multiple bids for Material Purchasing optimization
• Manage Subcontractors and review/approve all subcontractor invoices prior to payment
• Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
• Maximize Labor Production and Efficiency while maintaining quality standards
• Overhead Review – semi-annual meetings with leadership
• Maintain Quality Control in all aspects of the department
• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention within department
• Training
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Be an Expert on Every Aspect of Your Business/Department
• Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
• Operations – Labor/Productivity, Materials Purchasing
• Sales
• Administration
• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Knowledge

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Must possess intermediate skills in Microsoft Word and Excel software

Work Experience

• 10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems
• 5+ years of experience in Business Management
• 2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales
• 5+ years of experience in fire sprinkler sales and/or service, preferred
• Experience with fire alarm and suppression systems, preferred

Skills And Competencies

• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Demonstrate positive team work and ability to be a team leader and mentor
• Excellent communication, training, and planning skills required
• Sense of pride, integrity, and organizational ability required
• Must be able to work independently and with others