Fire Service Technician (union)

Johnson Controls, Inc.; New York (NY); On-site; USD 47,000 - 62,000; Full time

Benefits offered by this job

Union benefits

Comprehensive compensation package

Job summary

Johnson Controls, Inc. is seeking a field service technician to diagnose, repair, and install fire alarm and life safety systems at customer sites. You will follow established troubleshooting procedures and reference manuals to ensure optimal system performance.

Candidates should have 3+ years of relevant experience, read blueprints, and possess a strong computer proficiency. Willingness to travel and work flexible hours, with union benefits supporting a comprehensive compensation package.

Qualifications

• 3+ years experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to read/interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor up to 50–70 lbs and work in challenging positions.
• Willingness to work flexible hours including weekends and overnight travel as required.
• Strong customer service skills and the ability to maintain truck inventory and respond promptly to customer needs.
• Adherence to safety guidelines and procedures; strong organizational skills and quick learning.
• Valid driver’s license and driving record meeting company standards; applicable licenses per national/state/local codes.

Responsibilities

• Diagnose problems and perform service/repair on electronic fire alarm systems and related building products at customer sites.
• Troubleshoot using manuals, bulletins, and modification notices to repair equipment.
• Service a range of Fire & Life Safety systems including SimplexGrinnell; interpret blueprints and schematics.
• Exhibit excellent customer service through clear communication with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding via mobile devices; obtain customer signatures upon completion.
• Participate in on-call rotation and mentor others on the service team; provide solutions to optimize facility efficiency.
• Provide quotes to support recommendations and ensure timely documentation of tasks and activities.

Job description

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customer representative and ascertain equipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

• Candidate must possess excellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IP networks a plus.

• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

• On call and after hours work required on occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems

• Must be able to interpret blueprints, diagrams and specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred

• NICET II preferred

Pay Range: $39.45 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role.