Fire Service Technician

Johnson Controls; Green Bay (WI); On-site; USD 3,470,000 - 4,775,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Health Savings Account

401(k) with company match

Company vehicle (as applicable)

Referral bonuses

Short-Term/Long-Term Disability

Life Insurance

Wellness Program

Job summary

Johnson Controls is hiring a field service technician in Green Bay, WI to install, service, and repair Fire & Life Safety systems and related building tech. You will diagnose issues, read blueprints, follow manuals, and provide top-notch customer care on customer sites.

The role requires 4+ years in low-voltage systems, a valid driver's license, and the ability to lift up to 70 lbs. A NICET I certification is preferred.

Qualifications

• High School Diploma or equivalent.
• 4+ years in low-voltage electrical systems including Fire/Life Safety.
• Ability to read blueprints, submittals, and manuals.
• Valid driver's license and clean driving record.
• Physical ability to lift 50–70 lbs and work at heights.
• Willingness to work weekends as needed.
• Strong customer service orientation.

Responsibilities

• Receive and triage service calls from the Resource Center.
• Diagnose problems and perform service/repairs on fire alarm systems.
• Read manuals and schematics and follow troubleshooting steps.
• Read blueprints and install/repair system components.
• Provide excellent customer service and document work.
• On-call rotation and training teammates.
• Provide quotes and upsell opportunities.
• Complete service acknowledgements with proper coding.
• Obtain customer signatures on completion.
• Maintain truck inventory and safety compliance.
• Perform other duties as assigned.

Skills

Low-voltage systems

Fire/Life Safety

Access Control

Paging Systems

Nurse Call

Reading blueprints

Customer service

Driver's license

Education

High School Diploma

NICET Level I certification

Tools

Multimeter

Digital Analyzer

Commissioning devices

Job description

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What You Will Do

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact the customer representative to ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, and similar documents to repair equipment.
• Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices such as smartphones and laptops.
• Obtain customer signature upon completion of a service call assignment.
• Participate in a scheduled on‑call rotation and help train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items; act as a trusted advisor by providing solutions and outcomes at the time of service.
• Perform other duties as assigned.

How You Will Do It

• Troubleshoot and repair installed systems, including panel repair/reprogram, device replacement/repair, resolving low‑voltage circuit troubles, and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written and verbal communication skills and outstanding customer service skills.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks is a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On‑call and after‑hours work is required on occasion at customer need.
• Provide recommendations and solutions to ensure the facility runs efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

• 4+ years documented experience in low‑voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capacity to perform physical labor, including carrying and moving equipment and tools up to 50–70 lbs.
• Ability to work in unusual and difficult positions such as climbing ladders, scaffolding, high‑lift equipment up to 40 feet, working within ducts, crawl spaces, and above ceilings.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level I certification (strongly preferred).

Compensation

Hirring hourly rate: $25.19 – $34.66 per hour, determined by education, experience, knowledge, skills, and abilities. This position includes a competitive benefits package.