Fire Detection Service Technician

Johnson Controls; Honolulu (HI); On-site; USD 28,943 - 37,636; Full time

Benefits offered by this job

Paid vacation

Comprehensive benefits package including 401K

Collaborative team environment

Job summary

Johnson Controls in Honolulu is looking for a Fire Detection Service Technician 1. This role involves diagnosing and repairing electronic fire alarm systems, reading blueprints, and providing top-notch customer service. The position requires at least 2 years of experience with low voltage electrical systems, including Fire/Life Safety systems.

The hourly rate ranges from $21.01 to $27.32, depending on qualifications. A comprehensive benefits package is offered from day one, promoting safety and collaboration within the team.

Qualifications

• 2+ years documented experience with Fire/Life Safety systems.
• Capable of performing tasks requiring physical labor.
• Strong organizational skills and positive attitude.

Responsibilities

• Diagnose problems and perform service on fire alarm systems.
• Read and interpret blueprints and technical manuals.
• Exhibit excellent customer service by communicating effectively.

Skills

Low voltage electrical systems experience

Customer service skills

Ability to read blueprints

Physical labor capabilities

Education

High School Diploma or equivalent

Tools

Multi-meter

Digital analyzer

Job description

Fire Detection Service Technician 1

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What You Will Do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Be responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team.
• Perform other duties as assigned.

Qualifications

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and ability to learn quickly.

Preferred

• NICET Level II certification strongly preferred.

Hirng hourly range: $21.01 - $27.32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.