Experienced Fire Service Technician

Johnson Controls, Inc.; Rocky Hill (CT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. in Rocky Hill, CT is seeking an on-site service technician to diagnose and repair fire alarm and life-safety systems at customer sites. You will read blueprints, coordinate with customers, and perform installations and preventive maintenance.

The role requires 3+ years of experience, ability to lift 50–70 lbs, a valid driver’s license, flexible hours, occasional overnight travel, and strong customer-service skills for teamwork and field support.

Qualifications

• 3+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications
• A good working knowledge of computers is necessary
• Ability to follow verbal and written instructions
• Capable of performing physical labor to include carrying and moving equipment up to 50–70 lbs and to work in difficult positions (ladders, scaffolding, ducts)
• Ability to work flexible hours including weekends and overnight travel may be required
• Possess a valid driver’s license and driving record that meets company requirements
• Retain licenses required by National, State and Local codes

Responsibilities

• Receive service calls from Service Resource Center and obtain brief problem descriptions
• Contact customer representative to ascertain equipment problems
• Diagnose problems and perform service and repairs on fire alarm systems at customer sites
• Follow troubleshooting procedures and refer to manuals to repair equipment
• Read and interpret blueprints, diagrams, submittals and specifications
• Exhibit excellent customer service and ensure customer satisfaction
• Complete service acknowledgements with proper coding using mobile devices
• Participate in on-call rotation and mentor others on the service team
• Provide solutions and outcomes to improve facility efficiency and upsell when appropriate
• Provide quotes to support recommendations and solutions

Skills

Fire alarm systems

Troubleshooting

Customer service

Blueprints interpretation

IT networks

Job description

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 3 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50‑70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred
• NICET II preferred

HIRING HOURLY RANGE: $23.00-35.00 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.