Fire Service Technician

Johnson Controls; Tempe (AZ); On-site; USD 48,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Fire Service Technician, where you'll be at the forefront of ensuring safety through advanced fire alarm systems. This role offers competitive pay and comprehensive benefits while providing you the opportunity to grow within a diverse team. You'll be responsible for diagnosing and repairing fire safety systems, showcasing your technical skills and customer service expertise. With opportunities for global advancement and a supportive work environment, this position is perfect for those looking to make a meaningful impact in the industry.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision Insurance

401(k) Savings Plan with Company Match

Wellness Program

Qualifications

• 5+ years experience in low voltage systems including Fire/Life Safety.
• Strong customer service skills and ability to follow instructions.

Responsibilities

• Diagnose and repair electronic fire alarm systems at customer sites.
• Exhibit excellent customer service and communication skills.

Skills

Low Voltage Electrical Systems

Fire/Life Safety Systems

Customer Service Skills

Blueprint Reading

Troubleshooting Skills

Education

High School Diploma or equivalent

NICET II Level II Certification

Tools

Multi-meter

Digital Analyzer

Job description

Join to apply for the Fire Service Technician role at Johnson Controls

5 days ago Be among the first 25 applicants

Join to apply for the Fire Service Technician role at Johnson Controls

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
  

What You Will Do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representative and ascertain equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned
  
  

How You Will Do It

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.
  
  

Required

What we look for:

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• NICET ll Level II certification – Strongly Preferred
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Johnson Controls by 2x

Get notified about new Service Technician jobs in Tempe, AZ.

Service Technician - Cortland Biltmore - Phoenix, AZ

Phoenix, AZ $48,000.00-$120,000.00 1 month ago

Service Technician - Cortland at Raven - Phoenix, AZ

Service Technician - The Cortesian Apartments

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.