Fire Service Technician

Johnson Controls; Raleigh (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading company in smart building solutions seeks a Fire Service Technician in Raleigh, NC. This role involves diagnosing and repairing electronic fire alarm systems, ensuring customer satisfaction through excellent service. Candidates with 2-5 years of relevant experience are encouraged to apply for this full-time position.

Benefits

Competitive pay

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, medical, dental, and vision care

Company vehicle, tools, and equipment provided

Qualifications

• 2-5 years experience in low voltage electrical systems including Fire/Life Safety.
• Ability to read and interpret blueprints and manuals.
• Knowledge of test equipment and commissioning devices.

Responsibilities

• Diagnose problems and perform service and repairs on fire alarm systems.
• Contact customers and ascertain equipment problems.
• Participate in scheduled on-call rotations.

Skills

Customer service

Problem solving

Technical knowledge

Education

High School Diploma or equivalent

Job description

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Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer

• Competitive pay
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
• Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs.
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future
  
  

What You Will Do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Perform other duties as assigned.
  
  

Required

What we look for:

• 2-5 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• On Call Rotation
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.
  
  

Preferred

• NICET Level II certification
• Simplex System Experience
• Electronic experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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