Fire Service Supervisor: Lead Field Techs to Excellence

Johnson Controls; Austin (TX); On-site; USD 85,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with match

Paid time off and holidays

Bonus plan

Job summary

Johnson Controls in Austin, TX is seeking a Fire Service Supervisor to lead a field service team delivering high-quality, on-time service while upholding safety and customer satisfaction. You will coach technicians, coordinate dispatch, and drive service growth with a focus on efficiency and compliance.

Qualifications include at least 2 years of leadership in fire systems or field service, strong mechanical and electrical aptitude, and excellent communication. Travel locally is required.

Qualifications

• Minimum 2 years of leadership experience in fire systems or field service.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license and ability to travel locally.
• Ability to work in field environments and lift up to 50 lbs.

Responsibilities

• Lead, coach, and develop a team of field service technicians to deliver safe, on-time service.
• Plan, dispatch, and optimize service calls with coordinators.
• Build strong customer relationships to drive satisfaction and growth.
• Promote safety culture through training, hazard analysis, and investigations.
• Track service metrics and report results; take action to improve.
• Ensure accurate service documentation and timely reporting.
• Manage resources to improve efficiency and profitability.
• Collaborate with sales, installations, engineering, and operations to handle escalations.

Skills

Leadership experience

Mechanical aptitude

Electrical aptitude

Communication and coaching

Scheduling systems

Data reporting

Travel locally

Education

High school diploma or equivalent

Tools

Scheduling systems

Data reporting tools

Basic analytics tools

Job description

Johnson Controls in Austin, TX is seeking a Fire Service Supervisor to lead a field service team delivering high-quality, on-time service while upholding safety and customer satisfaction. You will coach technicians, coordinate dispatch, and drive service growth with a focus on efficiency and compliance.

Qualifications include at least 2 years of leadership in fire systems or field service, strong mechanical and electrical aptitude, and excellent communication. Travel locally is required.