Fire Service Supervisor

Johnson Controls, Inc.; Huntington Beach (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus plan

Job summary

Johnson Controls, Inc. is seeking a Fire Service Supervisor to lead and develop a field service team, ensuring safe, efficient, high-quality service and strong customer satisfaction.

You will balance coaching, dispatch coordination, and operational follow-through to meet commitments and drive service growth. You will also promote safety, track metrics, and collaborate across sales, installation, engineering, and operations to resolve escalations and deliver a seamless customer experience.

Qualifications

• Minimum 2 years of leadership experience in Fire systems/services/building automation, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

Skills

Leadership

Mechanical aptitude

Electrical aptitude

Communication

Coaching

Negotiation

Conflict resolution

Scheduling systems

Data reporting

Analytics tools

Driving

Fieldwork

Physical tasks

Lifting 50 lbs

Education

High school diploma or equivalent

Tools

Scheduling systems

Data reporting

Analytics tools

Job description

Fire Service Supervisor

Johnson Controls creates smart, healthy, and sustainable environments by helping customers protect people, property, and critical operations. As a Fire Service Supervisor, you will lead a field service team that delivers high-quality, on-time service while supporting safety, customer satisfaction, and service growth.

Role Overview

This role is responsible for leading, coaching, and developing field service technicians so work is completed safely, efficiently, and to a high standard. You will balance team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify opportunities to grow the business.

Key Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

How You Will Do It

• Own outcomes with accountability, safety, and integrityby setting clear expectations and following through on service quality, team leadership, and customer commitments.
• Focus on what mattersby staying close to the work, removing obstacles for technicians and customers, and keeping priorities aligned to service needs.
• Improve every dayby using performance data, candid coaching, and practical problem-solving to strengthen delivery and reduce recurring issues.
• Win as one teamby building trust across sales, installation, engineering, operations, and field service so customers experience consistent support.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automateion, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.

Nice to Have

• Technical degree, certifications, or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection, fire service, or a similar field operations environment.

HIRING SALARY RANGE: $94,600-$130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Why Join Us

Join a team that values safety, teamwork, and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) with match, paid time off, and holidays.