Field Fire Service Lead — Safety, Growth & Coaching

Johnson Controls; Indianapolis (IN); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Career development

Job summary

Johnson Controls is seeking a Fire Service Supervisor to lead a field team delivering timely, high-quality fire service nationwide. You will coach technicians, plan dispatches, and build strong customer relationships to drive service performance and revenue growth.

The role emphasizes safety, certifications, and operational excellence in the Louisville area, with opportunities to mentor staff and support audits while ensuring compliant service delivery.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Louisville, Kentucky area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Louisville area.

Skills

Leadership experience

Mechanical aptitude

Electrical aptitude

Communication skills

Time management

Scheduling software

Education

High school diploma

Technical degree/certifications

Tools

Scheduling software

Data analytics tools

Job description

Johnson Controls is seeking a Fire Service Supervisor to lead a field team delivering timely, high-quality fire service nationwide. You will coach technicians, plan dispatches, and build strong customer relationships to drive service performance and revenue growth.

The role emphasizes safety, certifications, and operational excellence in the Louisville area, with opportunities to mentor staff and support audits while ensuring compliant service delivery.