Fire Service & Repairs Technician II

TRL Systems, Inc.; Tustin (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in Fire Alarm, Nurse Call, and Security systems is seeking a Service Technician II to provide technical support and services to diverse clients. Responsibilities include troubleshooting, maintenance, and building strong customer relationships. The ideal candidate will possess relevant experience, a high school diploma, and a desire for ongoing training and career advancement.

Benefits

Employee Merit and Longevity Awards

Company Sponsored Events

Training and Development

Career Advancement

Qualifications

• 1-2+ years of technical support experience.
• 2-5+ years of low voltage installation and service support.
• EST3 certification (or ability to obtain within one year).

Responsibilities

• Troubleshoot issues and resolve service requests at customer locations.
• Perform routine maintenance and small installation projects.
• Enter accurate billable time and services in the company CRM system.

Skills

Technical support

Troubleshooting

Customer service

Low voltage installation

Education

High school diploma or equivalent

Tools

CRM system

Job description

Orange County Office, Tustin, California, United States of America

Job Description

Posted Thursday, June 12, 2025 at 7:00 AM

As a Service Technician II, you'll solve customer problems to ensure they're satisfied. You'll find the best solutions to resolve service requests quickly, making necessary repairs and recommendations while at the customer's location. Building customer trust and good relationships is key. You will troubleshoot issues, perform routine maintenance, set up monitoring accounts, complete small installation projects (upgrades/replacements), program systems, and conduct pre-sales site assessments.

Essential Functions:

• Understands technical problems effectively through the proper analysis, evaluation and diagnose of system issues and determines proper solutions to produce timely resolution.
• Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems timely.
• Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.
• Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed; uploading to service ticket before leaving the customer site.
• Understands the functionality and can service several types of Fire Life Safety systems installed.
• Adheres to all TRL Fleet policies and procedures and maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures.

Position Requirements:

• 1-2+ years technical support
• 2-5+ years low voltage installation and service support
• EST3 certification (or ability to obtain within one year)
• High school diploma (or equivalent)
• Valid California Driver License (or ability to obtain one) and proof of auto insurance.
• Punctuality and regular attendance

Schedule:

• Hours will vary, m ust be able to work on-call, weekends, nights, split shifts, and rotating shifts (if needed).

Physical Demands & Work Environment:

• Ability to Drive for 2+ hours in a work shift/day, daily
• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to work in indoor and outdoor environments, under all temperature variations
• Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
• Move/Transport items weighing 20 pounds, occasionally
• Position self to work in confined spaces, occasionally
• Pushing/Pulling using upper extremities, daily
• Stand or Sit for long periods (4+ hours), daily
• Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or medical facilities such as hospitals, doctor’s offices, etc. with patient contact.

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

• Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
• Company Sponsored Events: Family-friendly events with food, games and prizes
• Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
• Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, physical or mental disability, sexual orientation, gender identity, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.

Orange County Office, Tustin, California, United States of America