Fire Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Lenexa (KS); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation, holidays and sick time

Benefits package: 401K, medical, and a

Extensive training and resources

Job summary

Johnson Controls is seeking a Fire Service Manager in the United States to lead district service teams spanning Fire Alarm, Security, Fire Sprinkler, and more. You will ensure contracts are fulfilled, customer concerns are resolved quickly, and service operations run efficiently.

The role emphasizes leadership, P&L awareness, and collaboration with sales, inspectors, and administrators to deliver safe, compliant, and high-quality service across multiple systems.

Qualifications

• 5-10 years of experience in an integrated systems sales/service environment.

Responsibilities

• Lead and supervise a multi-disciplinary service team for district customers.
• Ensure contractual commitments are met and resolve customer complaints promptly.
• Support new service sales, revenue growth, profitability, and market potential across business segments.
• Manage operating expenses, AR/collections, manpower, capital, and inventory per the financial plan.
• Strengthen customer communications from initial contact to delivery, installation and service.
• Train service personnel, build team capability, and improve efficiency and productivity.
• Hire, develop and evaluate local service staff and maintain open communication across departments.
• Participate in technician ride-alongs to review safety compliance and performance.
• Ensure safety training is up to date and assist with workplace investigations as required.

Skills

Leadership

P&L management

MS Office

Customer relations

Team training

Background check

Oracle (nice to have)

Tools

Oracle

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Fire Service Manager

Johnson Controls is a global leader helping customers protect people, places, and performance through fire protection, life safety, and building solutions.

Role Overview

The Fire Service Manager drives customer satisfaction by supervising technicians, service sales representatives, inspectors, and administrators who support district service customers. This role ensures contractual obligations are fulfilled, customer concerns are resolved quickly, and service operations are managed effectively across Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems, and Extinguishers/Commercial Kitchen Hood service.

Key Responsibilities

• Lead and support a multi-disciplinary service team serving district customers.
• Ensure contractual commitments are met and customer complaints related to service and collections are resolved promptly.
• Support new service sales, revenue growth, profitability, and market potential across business segments.
• Manage operating expenses, accounts receivable/collections, manpower, capital, and inventory against the approved financial plan.
• Strengthen customer communications and relationships from initial contact through order acquisition, delivery, installation, and service.
• Train service personnel, build team capability, and help improve efficiency and productivity across the district.
• Hire, develop, and evaluate local service staff while maintaining open communication across departments.
• Participate in technician ride‑alongs to review safety compliance, productivity, and performance.
• Ensure employee safety training is complete and up to date, and support workplace accident investigations as required.
• Comply with federal, state, and local laws, as well as company policies and procedures.

Qualifications

• 5-10 years of experience in an integrated systems sales/service environment, with a portion of that time in a supervisory role.
• Strong, positive leadership skills and an action‑oriented approach.
• Strong understanding of P&L components and how they relate to operational performance.
• Proficiency with MS Office and online systems.
• Demonstrated management and leadership abilities, including training, team building, presentation, negotiation, administration, and effective interaction with customers and internal teams.
• Ability to pass a pre‑employment background screening and drug test.
• Valid driver’s license and a driving record that meets company requirements.
• Nice to Have: Knowledge of Oracle.

Why Join Us

• Competitive salary.
• Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Extensive product and on‑the‑job/cross‑training opportunities with outstanding resources.
• An encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

Hiring Salary Range

HIRING SALARY RANGE: $100,100 - $150,350 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of BuildingsYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.