Fire Restoration Supervisor

SERVPRO of Burnsville/Lakeville; Lakeville (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Holiday pay

Employer paid short & long term disability insurance

Employer paid life insurance

401(k) matching

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Burnsville/Lakeville is seeking a hands-on Fire Restoration Supervisor to lead field teams and ensure exceptional customer experiences. The role involves overseeing restoration projects, managing technicians, and maintaining safety standards. Candidates should have a strong work ethic, attention to detail, and preferably experience in fire restoration. IICRC certification is preferred but training is available. This position demands flexibility and readiness to respond to emergencies 24/7.

Qualifications

• Leadership skills and strong work ethic are crucial.
• Experience in fire restoration or a similar role preferred.
• Physical fitness to handle job demands required.

Responsibilities

• Ensure customer satisfaction during restoration.
• Lead and manage restoration technicians effectively.
• Coordinate all phases from mitigation to cleaning.
• Maintain safety and compliance with standards.
• Conduct job inspections and communicate findings.

Skills

Leadership

Customer Service

Communication

Mentoring

Education

High school diploma/GED

Tools

IICRC Certification

Job description

Benefits

• Holiday pay
• Employer paid short & long term disability insurance
• Employer paid life insurance
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Summary

Fire Restoration Supervisor

Join Our Team at SERVPRO — Where Leadership Meets Purpose We are seeking a hands‑on leader with a strong work ethic, an eye for detail, and a passion for helping people. SERVPRO of Burnsville/Lakeville and SERVPRO of Rosemount/Northfield/Hastings is seeking a Fire Restoration Supervisor who thrives in challenging environments, is committed to quality service, and leads by example. As a Fire Restoration Supervisor, you’ll be the face of our franchise at the job site, coordinating field teams and ensuring exceptional customer experiences throughout the property restoration process. You’ll oversee projects from start to finish, guiding technicians, interact with clients, and make sure everything runs safely and efficiently. As a 24/7, 365‑day‑a‑year emergency response company, SERVPRO responds when disaster strikes — day or night. We’re looking for someone who is dependable, flexible, and ready to step up when our customers need us most!

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction of services performed
• Lead restoration technicians and clearly communicate expectations, schedules, and project goals
• Coordinate and supervise all phases of the restoration process — mitigation through contents inventory & cleaning
• Ensure safe jobsite practices and verify compliance with SERVPRO, IICRC, and OSHA standards
• Manage equipment, inventory, job documentation, and crew scheduling
• Perform safety assessments, job inspections, and communicate findings to clients and internal staff
• Serve as a mentor and coach to technicians, supporting their professional development
• Handle customer debriefs and walk‑throughs with professionalism and empathy
• Be prepared to respond when the unexpected happens — some situations may require flexibility beyond standard business hours

Qualifications

• Certification from the Institute of Inspection Cleaning and Restoration (IICRC) is preferred (training also provided)
• Previous experience as a Fire Restoration Technician or in a similar role is preferred
• High school diploma/GED
• Valid driver’s licenseAbility to meet the physical demands of the job, including climbing ladders, working at heights and in tight spaces, and lifting heavy objects
• Willingness to wear a respirator and be exposed to potentially hazardous environments