Service Coordination & Admin Specialist

The Hiller Companies; Hickory (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The Hiller Companies is seeking a Service Administrator to support the Service Manager and Coordinators, ensuring strong communication across service teams and timely job completion. The role also liaises with 3rd party portals to maintain compliance with customer and municipality requirements.

Key responsibilities include handling overflow service calls, scheduling support, job closure verification, documentation, PO processing, and coordinating quotes and opportunities for additional service

Qualifications

• Experience supporting service teams or field operations
• Strong communication and documentation skills
• Ability to coordinate across multiple internal teams
• Comfort with third‑party portals and invoicing processes

Responsibilities

• Receive overflow service calls to improve customer experience
• Provide backup scheduling support for service coordinators
• Verify job closures, inventory, and costs for completed work
• Coordinate with service coordinators to ensure smooth operations
• Maintain inspection documentation during job completion
• Assist in tracking reopened jobs and missing information
• Process purchase orders and material requests as needed
• Provide quotes to sales for identified service opportunities
• Serve as a liaison for 3rd party portals (IROL, etc.)
• Ensure work order extensions are requested in customer portals
• Assist with customer setup needs and proforma invoicing
• Identify opportunities for additional service lines and communicate with sales
• Complete special projects and suggest process improvements
• Assist with updating quotes for existing customers
• Develop positive relationships with customers and team members
• Other duties as assigned

Skills

Communication

Customer service

Organization

Portal coordination

Education

Experience working in administrative support

Tools

CRM systems

MS Excel

Job description

The Hiller Companies is seeking a Service Administrator to support the Service Manager and Coordinators, ensuring strong communication across service teams and timely job completion. The role also liaises with 3rd party portals to maintain compliance with customer and municipality requirements.

Key responsibilities include handling overflow service calls, scheduling support, job closure verification, documentation, PO processing, and coordinating quotes and opportunities for additional service