Fire Project Coordinator

Johnson Controls; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Johnson Controls is seeking a Fire Project Coordinator to support fire alarm, suppression, and sprinkler install base projects in Raleigh, NC. The role partners with Construction Managers, Project Managers, sales, TIS, customers, and internal teams to keep projects coordinated, documented, billed, and moving forward.

As an operations and administrative professional, you will manage project documentation, equipment ordering, scheduling follow-ups, and customer communication from setup through

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Windows, Word, Excel, and PowerPoint.
• Knowledge of ACE, OASYS, and job cost systems.
• Valid driver’s license with a good driving record.
• Strong organizational skills with the ability to multi-task and prioritize assignments.
• Excellent verbal and written communication skills.
• Detail-oriented, self-motivated, punctual, and accountable.
• Experience dealing with customers in a professional setting.
• Ability to pass a pre-employment background check and drug screen.

Responsibilities

• Assist Construction Managers and Project Managers with project coordination and documentation.
• Upload and maintain projects and contracts through Job Design/BBI.
• Monitor the status of small fire alarm, suppression, and sprinkler projects.
• Order equipment and coordinate delivery so customers receive material when needed.
• Communicate material and labor needs to customers and sales representatives.
• Coordinate customer labor requirements with the TIS supervisor and/or construction manager.
• Support engineering follow-up to help meet customer expectations.
• Process change orders, release equipment, and maintain related project records.
• Manage filing, certificates of insurance, warranty letters, and close-out documents.
• Create purchase orders for subcontractors and support procurement follow-up.
• Verify project schedules and track RFIs, change orders, and other key documentation.
• Attend work-in-progress meetings and report project status to department managers.
• Support coordination with the sales team on project bookings, job releases, and COE or credit holds.
• Assist with Accounts Receivable activities, including dispute support when requested.
• Act as a point person for information sharing between OTC, the District, and select customers as directed.
• Contact customers when needed to support DMS activities or other simple follow-up reasons.
• Perform general office duties and additional tasks as assigned.

Skills

Microsoft Windows

Microsoft Word

Microsoft Excel

PowerPoint

Customer service

Communication

Detail-oriented

Multi-tasking

Project coordination

Education

High school diploma or equivalent

Associate's degree

Tools

ACE

OASYS

Job cost systems

Job description

***Onsite Position***

Fire Project Coordinator

Johnson Controls is seeking a Fire Project Coordinator to support fire alarm, suppression, and sprinkler install base projects. In this role, you will partner with Construction Managers, Project Managers, sales, TIS, customers, and internal support teams to keep projects coordinated, documented, billed, and moving forward.

Role Overview

This position provides operations and administrative support for small projects from setup through close-out. You will help manage project documentation, equipment ordering, schedule follow-up, customer communication, billing support, and issue resolution while helping ensure each project meets customer expectations.

Key Responsibilities

• Assist Construction Managers and Project Managers with project coordination and documentation.
• Upload and maintain projects and contracts through Job Design/BBI.
• Monitor the status of small fire alarm, suppression, and sprinkler projects.
• Order equipment and coordinate delivery so customers receive material when needed.
• Communicate material and labor needs to customers and sales representatives.
• Coordinate customer labor requirements with the TIS supervisor and/or construction manager.
• Support engineering follow-up to help meet customer expectations.
• Process change orders, release equipment, and maintain related project records.
• Manage filing, certificates of insurance, warranty letters, and close-out documents.
• Prepare project billing and compile backup documentation such as certified payroll and work tickets.
• Create purchase orders for subcontractors and support procurement follow-up.
• Verify project schedules and track RFIs, change orders, and other key documentation.
• Attend work-in-progress meetings and report project status to department managers.
• Support coordination with the sales team on project bookings, job releases, and COE or credit holds.
• Assist with Accounts Receivable activities, including dispute support when requested.
• Act as a point person for information sharing between OTC, the District, and select customers as directed.
• Contact customers when needed to support DMS activities or other simple follow-up reasons.
• Perform general office duties and additional tasks as assigned.

How You Will Do It

• Stay organized and proactive so project details, documentation, and follow-ups are always current.
• Communicate clearly and promptly with customers, sales, and internal teams to keep work aligned and expectations understood.
• Follow through on deadlines for billing, close-out, equipment release, and documentation completion.
• Work collaboratively across functions to remove roadblocks and keep projects moving.
• Take ownership of accuracy and accountability in every task, from data entry to customer support.
• Look for practical solutions when handling disputes, schedule changes, or material and labor coordination issues.
• Use strong attention to detail when managing contracts, purchase orders, project records, and billing back-up.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Windows, Word, Excel, and PowerPoint.
• Knowledge of ACE, OASYS, and job cost systems.
• Valid driver’s license with a good driving record.
• Strong organizational skills with the ability to multi-task and prioritize assignments.
• Excellent verbal and written communication skills.
• Detail-oriented, self-motivated, punctual, and accountable.
• Experience dealing with customers in a professional setting.
• Ability to pass a pre-employment background check and drug screen.

Nice to Have

• Associate’s degree.
• 3 to 5 years of related experience.
• Experience in a high-volume, customer service-oriented position.
• Electrical or construction industry experience.

Why Join Us

You will join a team that supports important fire protection projects and values collaboration, reliability, and customer service. This is a strong opportunity to build experience across project coordination, billing support, and cross-functional communication in a fast-paced environment.

HIRING HOURLY RANGE: $21.92 - 30.14 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.