Fire Maintenance Agreement Sales Representative

Johnson Controls; Milwaukee (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation & holidays

Benefits package

Collaborative team

Zero Harm policy

Job summary

Johnson Controls in Milwaukee, WI is hiring a Fire Service Renewals Representative to maintain and grow sales within a defined customer base and territory. You will develop strategies to retain preventative maintenance contracts, drive revenue per customer, and enhance overall satisfaction.

Responsibilities include owning account relationships, understanding equipment and contract details, and collaborating with district operations to improve service delivery.

Qualifications

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
• Excellent communication skills and the ability to quickly qualify opportunities.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.

Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.

Skills

Self-discipline

Goal-oriented

Excellent communication

Education

BA/BS or similar degree

High School Diploma

Tools

Microsoft Office

Salesforce

Ace

Report to Web

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Check us out!: A Day in a Life at Johnson Controls | Sales Roles

What We Offer

• Competitive salary
• Paid vacation/holidays/sicktime- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

As a Fire Service Renewals Representative, you will maintain and grow sales within a defined customer base and geographical territory. Success in this role comes from developing a customer-focused strategy that supports the retention of preventative maintenance contracts, increases revenue per customer, and strengthens customer satisfaction over time.

Key Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

• Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
• Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
• Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
• Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
• Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
• Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

What We Look For

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Preferred

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

HIRING SALARY RANGE

HIRING SALARY RANGE: $41,800-$69,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.