Fire Maintenance Agreement Sales Representative

Johnson Controls, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

15 days vacation first year

Benefits day one

401K

Job summary

Johnson Controls, Inc. is seeking a Fire Service Renewals Representative to maintain and grow sales within a defined customer base and territory. The role focuses on retention of preventative maintenance contracts, increasing revenue per customer, and boosting customer satisfaction over time.

You will develop customer-focused strategies, manage approximately $3M-$3.5M in service agreements, and act as the primary contact for the account base while building strong relationships with customers.

Qualifications

• High School Diploma required.
• BA/BS or equivalent preferred.
• 2+ years of sales or customer service experience.
• Excellent communication skills.
• Self-discipline and a proactive mindset.

Responsibilities

• Maintain and grow sales within a defined customer base and territory.
• Develop strategies to improve retention of maintenance contracts and revenue per customer.
• Serve as primary contact for assigned customer base and build relationships.
• Understand accounts, key decision makers, and contract details.
• Collaborate with operations to improve service delivery.
• Report progress to operations and corporate teams weekly and monthly.

Skills

Communication

Self-discipline

Independent selling

Tech aptitude

Education

High School Diploma

BA/BS or equivalent

Tools

Microsoft Office

Salesforce

Ace

Report to Web

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

Competitive salary

Paid vacation/holidays/sicktime-15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us out!: A Day in a Life at Johnson Controls | Sales Roles

What you will do

As a Fire Service Renewals Representative, you will maintain and grow sales within a defined customer base and geographical territory. Success in this role comes from developing a customer-focused strategy that supports the retention of preventative maintenance contracts, increases revenue per customer, and strengthens customer satisfaction over time.

Key Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

• Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
• Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
• Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
• Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
• Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
• Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

What we look for

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Preferred

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

HIRING SALARY RANGE

$41,800-$69,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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