Fire & Life Safety Services Account Specialist

Bosch Building Technologies North America; Irvine (CA); On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies North America in California is seeking a Service Account Specialist to act as a key liaison among customers, service coordinators, technicians, and internal teams to ensure successful delivery of Fire & Life Safety service agreements, inspections, repairs, and retrofit projects.

You will build strong customer relationships, coordinate resources and schedules, resolve issues, and support project execution while maintaining timely communication and high customer

Qualifications

• Minimum of high school diploma.
• At least 5 years of Executive Level Customer Service experience.
• At least 2 years of Sales Experience and/or Account Management.
• Proficient in MS Office.
• Clear and concise verbal and written communication.
• Empathy and creativity in understanding and resolving issues.
• Clean driving record.

Responsibilities

• Coordinate scheduling of specialists for all service agreements.
• Coordinate day-to-day scheduling for emergency and TSA/T&M projects.
• Coordinate service retrofit projects.
• Enter service work orders and employee time sheets with verification.
• Engage with service customers to meet/exceed expectations.
• Provide ideas and technical support for additional work to be added to TSA or booked as service retrofit.
• Coordinate TSA renewal and escalation with service sales.
• Follow up on customer issues with timely, accurate communication.
• Provide project management on TSA’s, T&M, and service retrofit work.
• Collaborate with Collections to ensure timely payments.
• Coordinate material orders with Material Coordinator to maximize cash flow and efficiency.
• Coordinate with Subcontractors or internal installing team for maximum value in installations.
• Support other contractors to resolve building operating issues beyond controls.
• Communicate with internal employees to ensure labor is accurate and productive.
• Provide leadership for estimation, design, installation, startup, commissioning, and training.
• Communicate with external organizations such as engineers, owners, and other contractors for accurate engineering.
• Support ongoing service engineering and building systems.
• Keep service management system updated to maximize productivity.
• Travel up to 40% within the state, with occasional overnight stays.
• Other duties as assigned.

Skills

Executive level CS

Sales/Account management

MS Office

Communication skills

Issue resolution

Internal/external support

Driver's license

Job description

Bosch Building Technologies North America in California is seeking a Service Account Specialist to act as a key liaison among customers, service coordinators, technicians, and internal teams to ensure successful delivery of Fire & Life Safety service agreements, inspections, repairs, and retrofit projects.

You will build strong customer relationships, coordinate resources and schedules, resolve issues, and support project execution while maintaining timely communication and high customer