Fire & Life Safety Service Operations Supervisor

Siemens AG; Tempe (AZ); On-site; USD 71,000 - 109,000; Full time

Job summary

Siemens AG in Tempe, AZ seeks a Fire/Life Safety Service Operations Supervisor to lead a service team delivering alarm and life-safety system support for hospitals, universities, and large facilities. You will coordinate specialists, manage time-and-material work, and ensure on-time delivery of service contracts while meeting customer expectations.

The role requires a High School Diploma or GED, NICET II within 12 months, 1+ years in the field, and 21+ years of age with a valid license.

Qualifications

• High School Diploma or state-recognized GED.
• 1+ years of experience as a specialist or technician in the commercial Fire Alarm Systems industry.
• Must complete NICET Level II Fire Alarm Certification within 12 months.
• Experience using Microsoft Office, excellent communication and organizational skills.
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance.
• Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs; schedule and assign tasks to the team and periodically assist the team with maintenance activities and submittal of required paperwork.
• Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions, and complete and submit written service orders and reports covering all aspects of each assignment and activity.
• Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
• Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications; support contract profitability through cost containment procedures and processes.

Skills

Microsoft Office

Communication skills

Organizational skills

Driver's license

Education

High School Diploma or GED

NICET Level II Fire Alarm Certification

Associate degree

Job description

Siemens AG in Tempe, AZ seeks a Fire/Life Safety Service Operations Supervisor to lead a service team delivering alarm and life-safety system support for hospitals, universities, and large facilities. You will coordinate specialists, manage time-and-material work, and ensure on-time delivery of service contracts while meeting customer expectations.

The role requires a High School Diploma or GED, NICET II within 12 months, 1+ years in the field, and 21+ years of age with a valid license.