Fire General Manager

Thompson Safety; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Thompson Safety in Phoenix, AZ is seeking a Fire General Manager to lead all aspects of a full-service fire protection operation, overseeing both sales and operations to drive efficiency and profitability.

The role requires guiding multiple levels of staff, managing budgets, ensuring customer satisfaction, and ensuring compliance with policies and laws. The GM links executive leadership with field teams to foster excellence and continuous improvement.

Qualifications

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience in B2B services or construction.
• Proven track record of growth and efficiency improvements.
• Strong financial and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.

Responsibilities

• Oversee daily operations across all departments to ensure efficiency.
• Set and analyze KPIs and manage annual budgets and forecasts.
• Analyze financial performance and implement corrective actions.
• Develop operational strategies aligned with company goals.
• Identify new business opportunities and partnerships.
• Recruit, train, mentor, and evaluate reporting teams.
• Foster teamwork, innovation, and professional growth.
• Perform other duties as assigned.

Skills

Leadership

Financial acumen

Communication

Problem-solving

Decision-making

Education

Bachelor’s degree in business administration or related field

Job description

Job Summary

The Fire General Manager is responsible for leading and managing all aspects of a full-service fire protection operation. This position oversees both sales & operations to ensure efficiency, profitability, and alignment with strategic goals. This role involves leading various levels of employees, managing budgets, ensuring customer satisfaction, and maintaining compliance with company policies and applicable laws. The GM serves as the primary link between executive leadership and operational/sales teams, fostering a culture of excellence, accountability, and continuous improvement.

Job Summary

The Fire General Manager is responsible for leading and managing all aspects of a full-service fire protection operation. This position oversees both sales & operations to ensure efficiency, profitability, and alignment with strategic goals. This role involves leading various levels of employees, managing budgets, ensuring customer satisfaction, and maintaining compliance with company policies and applicable laws. The GM serves as the primary link between executive leadership and operational/sales teams, fostering a culture of excellence, accountability, and continuous improvement.

Supervisory Responsibilities

• Directly manages a team of leaders.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.

Essential Job Functions

• Oversee daily operations across all departments, ensuring efficiency and productivity.
• Establish, monitor, and analyze key performance indicators (KPIs) to assess business performance.
• Prepare and manage annual budgets, forecasts, and financial reports.
• Analyze financial performance and implement corrective actions as needed.
• Develop and implement operational strategies that align with the company’s vision, mission, and goals.
• Identify new business opportunities, markets, and partnerships to drive growth.
• Maintain strong relationships with stakeholders, vendors, and customers to ensure excellent service and satisfaction across all touchpoints.
• Recruit, train, mentor, and evaluate direct & indirect reporting team members.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Performs other related duties as assigned.

Experience & Qualifications

• Bachelor’s degree in business administration or related field.
• 5+ years of progressive management experience, preferably in a B2B service industry, construction industry or other applicable fields.
• Proven track record of driving growth, improving efficiency, and leading diverse teams.
• Strong financial acumen and budget management skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Professional license/certification may be required in some markets.
• Maintain a valid driver's license, auto insurance, and ability pass a drug and background check.

Physical Requirements

• Prolonged periods of sitting, standing, walking, and talking on the phone, attending virtual online meetings, and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to operate a motor vehicle and travel when needed.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.